Senior National Account Manager

MISSION

To act as the interface between the brands across our Fragrance brands and nominated National Accounts Groups. To achieve agreed wholesale targets with various National Accounts through effective communication and implementation of strategic plans, and to maximise business to its full potential.

ORGANISATION

Reports to: National Account Controller

Job Location: Shiseido Group London Head Office, 1 Kingsway

Contract type: 6 month FTC

MAIN RESPONSIBILITIES

NATIONAL ACCOUNTS STRATEGY

• To develop annual business plans for the nominated National Account Groups with a view to improve the brand's performance.

• Work closely with Commercial Director to ensure effective delivery of the commercial strategy

• To work closely with Marketing to support with appropriate activity, events and exclusives where applicable.
• Parntner with the internal team across Fragrance Sales and marketing to ensure that a seamless customer experience is always put forward as part of our sell out strategy

STOCK AND EVENTS

• To ensure smooth running of the stock replenishment processes and liaise with Operations team members accordingly.
• To manage the correct par levels for each store within allocated National Account Groups and negotiating for increases where necessary.
• To work with the retailer to ensure the optimum assortment is in place to maximise sales within an open-sell environment. Maintaining retailer specific assortment files and order forms.
• To successfully sell-in the Marketing Programmes to each of the allocated National Account Groups and maximise store support for these activities to ensure that targets are achieved.
• To work with the Digital Expert to ensure online targets are achieved. To brief the Digital Expert on retailer specific requirements to ensure the Digital expert delivers the right assets to the NAM.
• Assist with new launch forecasting for allocated National Account Groups.

RETAIL AND WHOLESALE BUDGETS

• To achieve agreed retail and wholesale targets within the allocated National Account Groups.
• To monitor and forecast retail and wholesale performance for the allocated National Account Groups.
• Develop and implement activities tailored to each allocated National Account Group as needed and directed to maximise business potential.

COMMUNICATIONS

• To provide effective communication and strong working relationships with each allocated National Account Group management team.
• To ensure effective communication and co-ordinated activity between brand management and field sales team.
• To encourage feedback from the Field Management relating in respect of the National Account Groups.
• Be fully responsive to any urgent retailer needs.

OTHER

• To seek improvement in operating efficiencies within the allocated National Account Groups with particular reference to stock replenishment systems.

• To work with the Visual Merchandising team to ensure all retailer specific merchandising needs are met to deadline.

• To actively seek space and location improvements within the allocated National Account Groups and liaise with the Team to feed back any local opportunities. To report back immediately on any changes at local level that impede visibility and access to the counter.

• Ensure regular visits to key stores within allocated National Account Groups with field sales team or on own.

• To monitor and communicate competitor activity and performance within the allocated National Account Groups.

• To implement and complete projects as requested by the General Manager/Commercial Director.

PROFILE, SKILLS AND EXPERIENCE REQUIRED

• Strong experience at National Account Manager level
• Commercially aware & ability to drive business performance.
• Experience in retail sales management within the National Account sector of the cosmetics industry.
• Proven track record of managing wholesale sales within the National Account sector.
• Able to manage time effectively and plan in contingencies to ensure targets are met.
• Excellent written and verbal communications skills, adaptable for delivery to a range of audiences.
• Team player, ability to respond to rapidly changing demands.
• Proficient at Excel.
• Excellent planning & organisational skills.

• Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

ABOUT SHISEIDO

Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected £6.8bn turnover in 2021. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?

Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams

1. Leverage our unique portfolio of premium Beauty brands across all 3 categories

2. Stay agile and capture new retail opportunities

3. Customer-driven decisions

4. Create a great place to work in Beauty

Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally. Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations.

We are also growing fast in Fragrance with brands such as Dolce & Gabbana, Issey Miyake, Narciso Rodriguez and Serge Lutens.

Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 5 boutiques and 2 direct e-commerce websites.

ABOUT SHISEIDO

Recently voted as No5 most trusted brand in Health & Beauty worldwide, Shiseido has defined the concept of beauty and spread its knowledge and power across the world. Heralding an army of devoted followers, we feel that by inspiring empathy, beauty can become a positive force in the world, and guide the next generation boldly into the future.

ABOUT CLE DE PEAU BEAUTE

Clé de Peau Beauté, the premier luxury skincare and makeup brand from Shiseido Cosmetics, was founded in 1982 as the ultimate expression of elegance and science. Forever guided by exquisite aesthetics and intelligence, Clé de Peau Beauté has instilled its products with modernity, enchantment, and dynamism to emerge as an industry leader in delivering radiance so remarkable, it emanates from within.

ABOUT DRUNK ELEPHANT

We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility.

ABOUT NARS

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.

ABOUT DESIGNER FRAGRANCES

Shiseido Group's fragrance brands are a collection of luxurious and exciting fragrance brands, which are amongst the leaders in the UK market. From the sensual and effortless delicacy of Narciso Rodriguez; the intriguing mix of natural and sophistication in Issey Miyake to the unique, innovative collection from the extraordinary perfumer, Serge Lutens

BENEFITS YOU'LL LOVE

• Generous product allocation & discount to spend on our gorgeous products!
• Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme
• Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary
• We operate an annual bonus scheme, based on personal development plans and business performance
• Flexible Fridays, so you can focus on what is important to you
• Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office
• Wellbeing programmes including mental health first aiders, free counselling, access to digital GP's and exclusive retail discounts
• Monthly access to L&D opportunities to help your continuous development

INCLUSION HEROS

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

OUR HIRING PROCESS

Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.

Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.

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