At Tucuvi, we help healthcare organizations ensure every patient receives timely high-quality care, augmenting clinical teams with AI.

Our clinical-grade AI Care Management platform automates and orchestrates high-volume workflows end to end, combining autonomous AI agents-including LOLA, our Voice Clinical Agent-with workflow logic, escalation, documentation, and seamless integration into existing health system infrastructure. Built for trust and clinical reality, Tucuvi is the first Class IIb Software as a Medical Device (SaMD)-approved AI platform for Voice AI driven patient management.

Today, we support 50+ care pathways across 60+ healthcare organizations, delivering up to 80% automation of nursing workflows, >90% patient engagement, and improved clinical outcomes. We recently raised $20M in Series A funding to scale across Europe and the US.

CONTEXT

We're growing fast, and so is our team. More and more healthcare centers are adopting our technology, the pace of new deployments keeps accelerating, and so does our willingness to provide value to HCPs and patients. That's why we're looking for a new Customer Success Manager to join our team-leading hospital implementations and bringing speed, clarity, and empathy to every user, both patients and healthcare professionals 🚀.

As we continue expanding internationally, we are working closely with hospitals in Portugal, so a strong communication skill in both Portuguese and English languages will be key to building trust and ensuring successful implementations.

Do you have a background in healthcare and have worked within a clinical environment? Do you want to be at the forefront of transforming the healthcare system? If the answer to these questions is a "hell yes," this might be the opportunity you were looking for.

WHAT YOU'LL DO

Your mission will be to support HCPs, across hospitals, throughout the entire implementation of our product, enable them to use our technology independently.

Your role will be key to build trust around our AI-powered clinical assistant, LOLA, to resolve blockers, and to create the conditions for long-term success.

Our goal is to deliver real impact from day one. Thus, you'll collaborate directly with healthcare professionals and coordinate closely with internal teams (Sales, Product, Tech) to ensure each deployment is clear, efficient, and tailored to the hospital's needs. Having all parties aligned is the way to make sure every hospital sees value quickly, uses our product effectively, resulting in a strong position to continue leveraging our solution in the long run, once they've experienced the benefits firsthand.

What to expect during your first months with us

During the first 3 months:

You'll have an onboarding with specific trainings to help you gain a deep understanding of our team structure, workflows, and the intricacies of our product.

Before you know it, you'll be leading implementations independently from start to finish: running kick-off meetings, configuring the platform, aligning with technical and clinical stakeholders, and providing first-line support. You'll become the main point of contact for each hospital during the initial phases.

From month 3 to 6:

You'll fully own your day-to-day balancing multiple fast-paced deployments while continuing to support each hospital after go-live. You'll ensure they are getting real, measurable value from LOLA and start leading strategic conversations that will lay the foundation for long-term continuity.

By month 12:

You'll be leading renewal and expansion discussions, proactively identifying opportunities and risks, and building strong relationships with both hospital staff and pharma partners. You'll also work closely with Sales to support commercial discussions and play a key role in refining internal processes, sharing learnings, and scaling our implementation model more efficiently.

RESPONSIBILITIES

As a Customer Success Manager you'll play a critical role in helping hospitals integrate our solution effectively and see real value from day one.

Here's what you'll be responsible for:

• Drive the implementation process from start to finish, ensuring quick setup, clear communication, and immediate value delivery.

• Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements.

• Partner with healthcare professionals to support adoption, understand their goals, and co-create strategies that deliver real outcomes.

• Translate usage data and clinical impact into tangible value aligned with each organization's KPIs.

• Lay the groundwork for renewals and future transition plans starting in month 6: identifying key stakeholders, timelines, and potential risks.

• Enable long-term continuity, reinforcing the strategic fit of our solution and its ongoing contribution to clinical and operational goals.

• Scale with efficiency, managing a high volume of projects without compromising on quality, while continuously improving processes and sharing best practices.

WITH WHOM YOU WILL WORK

You'll be joining an ambitious, energetic, collaborative and supportive team that cares deeply about making healthcare better. You'll work closely with: Claudia Ramos, Minerva Gándara, Minerva Gándara, but also with Alfredo, María and Andrea, our last new joiners in the CS team!
As well as with Mireia Martinez and Kikí Kontra, the two people with more tenure in this team!

REQUIREMENTS

To thrive in this role, you should bring:

• >2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops...). Experience in stakeholder-facing roles is a strong plus.

• A solid understanding of healthcare environments, with confidence to engage with clinical staff and decision-makers.

• Strong project management skills, able to lead multiple processes in parallel without losing control.

• Fluency in English and Portuguese, with clear, empathetic, and professional communication skills.

• Based in Spain or Portugal, with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals.

WHAT WE OFFER

• 💰 Fix and variable salary
  We also have flexible benefits through Cobee (ticket restaurant, transport, nursery...).

• 🌍 Remote work in an async environment.

• 🕓 Flexible working hours.

• 💃 Teambuildings (at least two per year).

• 🏖️ 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them)

• 🧑‍🏫 Budget for training and personal development.

• 💻 A laptop (Mac) + the equipment that you need (screen...)

• 🛫 & last but not least, the possibility to join a team of good and ambitious people where you can create a real impact on people's lives.

Wanna know more ⁉️ Are you interested in the position but you don't meet all the requirements ⁉️ Get in touch with us:

Sofia Nikolaeva
People & Culture Associate
s.nikolaeva@tucuvi.com