Allianz is a global leader in insurance and asset management, serving over 122 million customers in more than 70 countries. As one of the world's largest financial services providers, the company operates across diverse sectors including property-casualty insurance, life and health insurance, and asset management through major brands like PIMCO and Allianz Global Investors. In Spain, Allianz maintains a robust presence with major hubs in Madrid and Barcelona, supporting both local market operations and global service centers like Allianz Technology. The company is a significant employer for international professionals, particularly in tech-heavy roles such as AI, cybersecurity, and SAP engineering, offering a multicultural environment where English is often the primary working language for global functions.

Founded in Berlin in 1890, Allianz moved its headquarters to Munich after WWII. It has grown through international expansion and strategic acquisitions to become one of the most valuable insurance brands in the world.

Regional Service Manager - myIT Services (EMEA) (m/f/d)

Allianz

Original Advert

About the Job

As the Regional Service Manager - myIT Services (EMEA) at Allianz, you will play a key role in overseeing and enhancing service delivery within Spain while aligning with the broader EMEA region. Based in Spain, you will act as the primary interface between customers and external service providers, ensuring operational efficiency, high-quality service outcomes, and alignment with global strategies. This position requires a strategic leader who thrives in a dynamic environment, excels in managing complexity, and fosters collaboration across teams to deliver exceptional service.

This is a unique opportunity to drive regional operations, manage escalations, and ensure seamless service delivery while contributing to global objectives. If you are proactive, solution-oriented, and passionate about operational excellence, this role is your next career step.

What you do

Oversee daily operations to ensure smooth service delivery and manage escalations with service providers.
Provide input to service delivery meetings to guide regional decision-making and align with customer demands.
Monitor Service Level Agreements (SLAs) and ensure adherence to contractual obligations.
Collaborate with external partners to resolve service-related issues and ensure seamless integration of services.
Drive service delivery planning and ensure smooth transitions for new or evolving services.
Work closely with local service managers and global service teams to align delivery with regional needs.
Act as a communication bridge between regional and global teams to align service delivery with global strategies.
Support local Service Delivery Managers in resolving singular complaints and claims, managing escalations with providers when necessary.

What you bring

Deep understanding of IT products, processes, and services, including their lifecycle.
Strong customer relationship management and supplier management skills.
Ability to drive budget planning and cost-effective service design.
Demonstrated ability to align regional operations with global strategies.
Bachelor's degree in IT, Business Administration, or a related field.
+4 years of experience or extensive experience in regional service management or similar roles.
Proven track record in managing service delivery and driving operational efficiency.
Strong leadership, communication, and stakeholder management skills.
Fluency in English. Other languages are highly valuable.
Familiarity with AI tools and their practical use
IMPORTANT: This is not a Management/Director/Head-of-Department level position. Any profiles mismatching the required seniority level will not be considered.

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.