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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Are you able to make decisions? Are you good at people management? Do you have curiosity, enjoy challenges, and like working in a dynamic and stimulating environment with new issues to solve every day? Then this job is for you!

We are looking for a new Team Leader to fill a vacant position in Madrid. This is not a job for just anyone-we are looking for someone special... we are looking for YOU!

What will you do in a day?

• Manage the staff under your responsibility. Train and coach the team.

• Identify and develop potential talent for the company.

• Focus on excellence in customer service.

• Daily monitoring of service elements (KPIs) and initiatives for continuous improvement.

• Meetings with service providers (OSPs) when necessary to ensure proper customer service follow-up.

• Coordinate area projects. Communicate with other departments for project execution (BaSE, IE, etc.).

• Coordinate center and service audits. Follow up on identified findings.

• Resource planning, holidays, Peak. Adjust and execute plans.

• Provide support in operational tasks when needed.

What do we offer?

• Competitive salary + health insurance + meal card

• Continuous training

• Varied work with opportunities for growth

What should you be able to do?

• Essential: Vocational Training (Higher Level) or a University Degree (completed or in progress).

• Intermediate level of English.

• Curiosity and willingness to learn new business areas and develop service knowledge.

• Strong leadership qualities and fast decision-making.

• Strong communication skills.

• Previous experience in operations.

• A decisive leader capable of handling unexpected issues.

• Flexible and analytical, with a passion for problem-solving and making decisions.

• Knowledge of MS Office systems: Excel, Outlook - user level.

• Flexibility is important within our organization, including for this role. Schedule: 02:00-11:00.

• Previous experience in team management and night-shift work will be valued.

• Occasional travel availability.

How we recruit

At UPS, equal opportunities, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

A bit about our business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global company with one of the world's most recognized and admired brands. We have become the largest package delivery company in the world and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the globe.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.