RENEW - IT Asset Disposition Sales Operations

Description -

At HP we're aiming at becoming the world's most sustainable and just technology company'. Enrique Lores, President, and CEO.

Environmental and social considerations are integral to HP products and services. We continually challenge ourselves to reduce the environmental impact of our products and meet increasing customer demand for more sustainable alternatives. The Sustainability team ensures that customers can and want to purchase HP Products and Services because they are safe, legally compliant, responsibly manufactured, and exceed customers' sustainability expectations.
The IT Asset Disposition (ITAD) operations team is buying used devices from customers to extend their product life by selling restored devices.
The EMEA ITAD Sales Operations is the expert of the operations for the European market. Upon customer requests you will be solutioning these services towards customer needs, together with Sales & Pursuit, Category, Finance, Legal and Sub-contractors.

Responsibilities:

• Responsible for the End-to-end management and tracking of customer requests/ orders beginning with a request for information (RFI) through to final order closeout, working with internal stakeholders and external vendors.
• Proactively reaching out to sales and potentially customers to support sales in purchasing used devices.
• Through the quotation process the ITAD program manager, works on finding the best solution and quotation for the customer in collaboration with HP's sales and pursuit teams as well as external vendors.
• Develop and Improve operation workflows, cost structures and metrics for global support of customers, sales & pursuit teams.
• Contribute to delivery manuals, maintain price sheets, and train Solution Architects and other stakeholders in ITAD service capabilities and operations.
• Contribute to the transformation of the worldwide service offering to ensure a differentiated HP solution.
• Contributes to worldwide projects as operations lead to conceive best delivery and operational strategy for managing asset return, remarketing, and recycling, including supplier strategy, cost and delivery risks.
• Deliver operation results according to the customer satisfaction, volume, revenue, and operation profit goals.
• Compliance with legal requirements and HP Standards.
• Performs analytics, identifying reasons for minor issues, by applying knowledge of supply chain, rules, policies, and processes.
• Reviews data and identifies issues or conclusions to report to more senior individual contributors.
• Supports senior team members by performing ground work analysis used to create strategic supply chain solutions.
• Reviews performance metrics on a regular basis, identifying opportunities for improvement.

Education and Experience Required:

• First level university degree or equivalent experience.
• 2 to 4 years of experience in a supply chain function, order processing, services, sales or category function.
• Mastery in English

Knowledge and Skills:

• Ability to work on a team and develop relationships and collaborate across business units, and accomplish goals.
• Highly developed negotiation/ influencing skills.
• Developing business acumen, including understanding of HP's overall business model, knowledge of operation processes and an experience in several of the related disciplines of delivery, solution architecting, customer relationship management.
• Passionate to improve customer experience and build customer loyalty, with attention to detail.
• Knowledge of Asset Recovery Services (ITAD / Recycling industry, Data Sanitization, Suppliers).
• Strong analytical skills.
• Demonstrated knowledge of Excel, PowerPoint, Word, and Power BI.
• Strong written and verbal communication and presentation, active listening, and storytelling skills.
• Experience in Sales and/or customer engagement would be highly appreciated and consider as a plus.
• Project/ program /process management, problem solving and change management skills.
• Knowledge of company organization, functions, culture, HP Services portfolio, routes to markets, and end to end processes.

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP's own learning platform and LinkedIn Learning.
• An attractive benefits package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
  • HP product discount
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
• Dedicated lactation room
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

Sales & Services Entity (ES11)

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"