Graduate Demo & Tech Lead

Description -

Description -

We are looking for a recent Graduate in Computer Science or Telecommunications to join the Customer Welcome Center (CWC) team in Barcelona as a Demo & Tech Lead, whose mission is ensuring customer demonstrations and briefings are running flawlessly. You'll partner closely with the senior CWC team to deliver smooth, high‑impact sessions for customers, prepare and configure the demo ecosystem, ensure the space is always operative and aligned to the customer expectations and co-maintain our technical infrastructure.

Key Responsibilities

• Own technical readiness: Ensure all systems are set, operative and demos are ready to be shown across all showcase portfolio: Computing, Workstations, Office Printers, Video Conferencing Solutions and Software.
• Support extended team: Be the technical contact during briefings; troubleshoot live issues and escalate to IT through the defined path when needed, supporting the senior customer-facing team.
• Showcase personalization: Own the showcase's hardware and software complete ecosystem and AV Systems: implement new set-ups based on input from Solutions and/or Customer Experience Leads.
• Inventory & product lifecycle: Add new products to the showcase, update inventory tools, remove EOL items, and coordinate replacements in alignment with the team.
• Welcome & branding assets: Create and personalize welcome screen/templates in line with guidance from the Customer Experience Lead. Own the AV readiness of all the meeting rooms and presentation areas.
• Documentation: Maintain clear, up‑to‑date runbooks for troubleshooting, accounts, processes, and setup checklists.
• Customer tours & events: Support the team with tours and events as needed.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering - finalized in the last 12 months.
• Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, routing, and basic firewall principles.
• Basic knowledge of security fundamentals, server administration and command-line scripting.
• Strong analytical and problem‑solving skills with the ability to break down technical issues logically.
• Proficient level of English and Spanish. An additional European language would be a plus.

Qualifications

• Resourcefulness and a troubleshooting mindset.
• Curiosity in customer interaction.
• Excellent verbal and written communication skills.

What we offer

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP's own learning platform and LinkedIn Learning.
• An attractive benefits package:
• Health & Life insurance
• Lunch at reduced prices at our canteen/ ticket restaurant vouchers
• HP product discount
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

Sounds like you? Apply and let's have a talk!

Entity: Sales & Services

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"