Global Supplier Management Lead

Description -

Job Summary

The Global Supplier Management Lead is a people manager role accountable for leading a global team of Vendor Account Managers (VAMs) and ensuring strong supplier governance, commercial management, and performance oversight across an assigned supplier portfolio.

This role owns supplier governance, commercial strategy, and contractual accountability, while operational execution remains with Supplier Operations and Delivery team.

The role serves as the primary escalation point for supplier performance, commercial, and compliance matters, while driving cost optimization, risk management, and continuous improvement to deliver superior Customer Experience.

Key Responsibilities

People Leadership & Talent Development

• Directly manage, coach, and develop a global team of Vendor Account Managers.

• Set clear goals, priorities, and performance expectations aligned to business objectives.

• Conduct regular performance reviews, feedback sessions, and development planning.

• Build team capability in supplier governance, commercial management, and negotiation.

• Foster a culture of accountability, collaboration, and continuous improvement.

Supplier Governance & Portfolio Leadership

• Own supplier governance and commercial accountability across an assigned supplier portfolio.

• Establish and lead governance cadence including operational reviews, QBRs, and executive forums.

• Act as the primary escalation point for contractual, performance, and compliance issues.

• Ensure consistent application of governance standards, policies, and playbooks across suppliers.

Commercial & Contract Management

• Lead and approve commercial strategies, evaluations, and negotiations including pricing, rate cards, SOWs, and contract terms.

• Own the supplier contract lifecycle including onboarding, renewals, amendments, renegotiations, and exits.

• Ensure SLA and KPI frameworks are consistently defined, applied, and governed across the supplier portfolio.

• Drive cost optimization, rate competitiveness, and commercial value realization.

Supplier Performance & Continuous Improvement

• Oversee supplier performance using SLAs, KPIs, scorecards, and corrective action plans.

• Drive structured remediation plans and continuous improvement initiatives.

• Sponsor supplier capability, maturity, and quality improvement programs.

• Monitor performance trends and proactively address risks impacting customer experience.

Supplier Lifecycle & Footprint Optimization

• Support supplier selection, qualification, and onboarding decisions.

• Lead or contribute to supplier consolidation and footprint optimization initiatives.

• Govern supplier transitions, scale‑ups, and exits to ensure continuity and risk mitigation.

Risk, Compliance & Sustainability

• Ensure supplier risk management, audit readiness, and compliance governance.

• Ensure alignment with HP regulatory, security, financial, ESG, and responsible sourcing requirements.

• Partner with internal risk, legal, and compliance teams to manage supplier risk exposure.

Cross‑Functional Leadership

• Partner closely with Operations, Procurement, Finance, Legal, and Global teams.

• Support RFQs, deal reviews, and supplier‑related executive discussions.

• Contribute to enterprise supplier governance models, standards, and playbooks.

Scope & Boundaries

• People manager with direct accountability for Vendor Account Managers.

• Accountable for supplier governance, commercial strategy, and contractual oversight.

• Does not own operational execution such as dispatch, case handling, or technician management.

• Operational delivery is owned by Supplier Operations and Delivery teams.

Education & Experience

Required:

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or related discipline (or equivalent experience).

• Experience in supplier or vendor management within services or delivery environments.

• Experience in commercial negotiation, contract management, and supplier governance.

• Prior people management experience, including coaching and performance management.

• Experience managing supplier performance through SLAs, KPIs, and governance forums.

• Ability to operate effectively in a global, matrixed organization.

Preferred:

• 7-10 years of relevant experience or 5-7 years of management experience.

• Experience in services, delivery, or solution‑based business models.

• Project Management Professional (PMP) certification.

Knowledge, Skills & Competencies

• People Leadership & Talent Development

• Supplier & Vendor Governance

• Commercial & Contract Management

• Performance, SLA & KPI Management

• Cost Optimization & Financial Acumen

• Risk & Compliance Management

• Executive Communication & Influence

• Change Management & Continuous Improvement

• Strategic Thinking & Customer Centricity

Measures of Success

• Strong performance, engagement, and development of VAM team members.

• Suppliers consistently meet or exceed SLA and KPI targets.

• Sustained cost optimization and rate competitiveness across the supplier portfolio.

• Effective governance cadence with timely, data‑driven decisions.

• Reduced supplier risk and improved compliance posture.

Impact & Complexity

• Impacts function and leads initiatives requiring understanding across multiple disciplines.

• Uses managerial judgment, business acumen, and company objectives to resolve complex issues in creative and effective ways.

Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is$116,150to$182,400USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"