The Customer Service Agent is responsible for providing exceptional support to our clients by addressing their inquiries, resolving issues, and ensuring a positive experience with our services. This role requires strong communication skills, empathy, and the ability to handle multiple tasks efficiently while maintaining high standards of customer satisfaction. What you'll be doing: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers with product or service-related questions, troubleshooting problems, and providing solutions. Document customer interactions accurately in the CRM system and follow up as needed. Escalate complex issues to the relevant departments while ensuring customer concerns are addressed effectively. Maintain a high level of product and process knowledge to deliver accurate information and support. Strive to resolve customer issues on the first contact whenever possible. Follow company policies and procedures to ensure compliance and consistency in customer service delivery. Gather customer feedback and suggest improvements to enhance service quality. What you'll bring: Excellent verbal and written communication skills in English (additional languages are a plus). Strong problem-solving skills and the ability to handle difficult or upset customers professionally. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Proficiency in CRM software, MS Office, and other relevant tools. Customer-oriented mindset with a passion for delivering outstanding service. High school diploma or equivalent; higher education or relevant certifications are a plus. Previous experience in [industry/sector] is preferred but not required. Additional information: Contract Fijo-discontinuo Salary 23.090 fixed salary per year + 1.200 bonus per year Shift 1 Tuesday to Saturday 7h00 to 14h30 1 Friday to Monday 7h00 to 16h00 3 Monday to Friday 10h00 to 17h30 1 Friday to Monday 13h30 to 22h30 3 Monday to Friday 14h30 to 22h00 1 night shift 22h00 to 8h00 Night shift is fully remote, but the training sessions are held in the office. For the other shifts - Hybrid, but the training sessions are held in the office. Start date 11th May Training sessions first month from monday to friday, 9h00 to 16h45h Join Us as an Agent at AXA Partners! Make a real difference every day in a dynamic contact centre role where you'll support customers during their most critical moments. Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability-your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)