Account & Adoption Manager at Amadeus Discover

Summary :

We are looking for a talented Account and Adoption Manager to join the Amadeus Discover team. This role combines new customer acquisition, upselling and adoption within existing accounts, and long-term partnership development.

You will act as a trusted advisor and primary point of contact for customers, representing their voice internally while ensuring service excellence, business growth, and strong cross-functional collaboration across Amadeus.

If you are passionate about driving customer success, thrive in a fast-paced environment, and are motivated by working with innovative technologies, this role will allow you to shape customer strategy and influence product evolution.

Key responsibilities:

• Account management: Build and maintain strong, long-term, trust-based relationships with existing customers and key stakeholders
• From signature to go-live: Drive the customer ramp up and integration in a context of low maturity in a new business vertical, where we need to ensure that our product will be implemented in a successful manner, in order to drive early bookings
• Adoption and Performance: Lead initiatives to increase product adoption, track KPIs and identify areas for continuous improvement
• Customer insights and engagement: Serve as the primary point of contact and trusted advisor, ensuring customer priorities are addressed while monitoring satisfaction, adoption, and performance to identify risks and growth opportunities
• Cross-Functional collaboration:
• Collaborate closely with Travel Unit and Hospitality teams to identify and prioritize opportunities
• Support the sales team during and after initial prospect engagements by participating in discovery meetings and workshops to understand customer needs, technical requirements, and business value
• Support sales teams and contribute to proposals, RFPs, and delivery plans in collaboration with internal teams.

Product Mastery:

• Act as a bridge between sales and delivery teams, ensuring solutions meet customer expectations and maximize account value
• Collaborate with Product Management and R&D to provide structured customer feedback and influence roadmap
• Reporting: Proactively manage the sales pipeline using CRM tools up-to-date pipeline data (sales stages, expected close dates, forecasts)

Qualifications:

• Bachelor's degree in business, Marketing, or a related field; advanced degree
• 5-6 years of experiences in account management or a similar client-facing role
• Excellent ability to build relationships, influence stakeholders, and collaborate across teams
• Ability to analyse data and use insights to drive decisions and account strategies
• Strong problem-solving skills, proactive approach to customer issues, and ability to work autonomously
• Understanding of industry trends, business practices, and regional/cultural nuances; knowledge of the tours and activities sector is a plus
• Experience working in a fast-paced, dynamic environment; motivated, goal-oriented, and committed to continuous learning and innovation
• Fluency in English is required; proficiency in Spanish, Portuguese, and/or German is highly desirable

What we can offer you:

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Join us and take your career to the next level while making a significant impact on product development and user experience!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.