Why this role matters:

We are looking for Software Engineers to work in the Call Center as a Service (CCaaS) Technology Team where you will be working on a global, multi-tenant, real-time service, with thousands of concurrent users. Your focus will be on developing the platform that directly enables and supports contact centre agents.

Your key responsibilities:

• Contribute to product improvement beyond code implementation by actively caring about the product and its users
• Create a performant, secure, scalable service that our customers will rave about
• Continuously improve and automate the monitoring and deployment of our cloud service

What you'll bring

Required:

• Bachelor's degree in Computer Science, Electrical Engineering or related field/ Or relevant experience
• Excellent communication skills, including writing, speaking and listening to effectively communicate with technical and non technical people
• 2+ years of relevant experience building Front End Applications 
• Experience with C#, and JavaScript frameworks including Vue.js / React
• Familiarity with cloud technologies (AWS/Azure)
• Knowledge of distributed system including messaging mechanism (Kafka / SNS)
• Understanding of both data management and cache layers (Redis, Aurora, Parameter Store)

Experience we consider a plus:

• 4+ years of relevant experience in full-stack development
• Ability to responsibly utilise AI tools to enhance development productivity and quality
• Experience with setting up and leveraging platform analytics, logging, and monitoring tools (e.g., Grafana, New Relic) to proactively identify and resolve production issues in real-time services.
• Direct experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines and infrastructure-as-code tools (e.g., Terraform)

How you'll benefit:

• Local benefits
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

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