2d ago
Mr Porter Amsterdam - Guest Relations
Mr Porter Amsterdam - Guest Relations
Requirements
Key Responsibilities
Guest Reception & Ambience
Greet and welcome guests with charm and genuine hospitality
Manage waitlist, reservations, and table flow to ensure smooth seating
Upsell and promote specials, events, and private dining options
Team Leadership
Lead, inspire, coach, and mentor the hostess team
Schedule, coordinate, and communicate daily shifts and service needs
Monitor and support consistent standards for guest service
Operational Oversight
Oversee front desk, telephone, and online reservation systems
Coordinate closely with restaurant, bar, and kitchen teams for guest flow
Handle guest inquiries, feedback, or escalations with composure and care
Maintain presentation standards for host station, menus, and facilities
Administrative Duties
Generate daily reports: reservation summaries, attendance logs, guest feedback
Assist in optimizing reservation policies and front-of-house procedures
What We’re Looking For
Essential Skills & Experience
Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality)
Fluent in English; Dutch is a big plus
Exceptional interpersonal and communication skills
Confident multitasker with an upbeat, positive attitude
High organizational standards, attention to detail
Availability to flexibly work evenings, weekends, and public holidays
Personal Qualities
Polished, professional appearance and demeanor
Warm, proactive, and adaptable—thrives in a dynamic environment
Team player with a guest-first mindset
Resilient under pressure and quick problem-solver
What We Offer:
A competitive salary, based on experience.
In-house training
Annual in-house experience within the Sircle Collection hotels
Hotel staff discounts within the Sircle Collection hotels
25% staff discount throughout THE ENTOURAGE GROUP restaurants
10% retail discount at XBANK
Collective discount at Business Fitness Netherlands
Free bootcamp every Monday morning
Refer a friend bonus
Paid moving day
Free lifestyle coaching
Original Advert
MR PORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Guest Relations, you will be the warm and professional face of MR PORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.
Application managed by The Entourage Group