Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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Join the Banking Operations - Payments team to drive cross-functional projects and help the team scale.

Reporting directly to Justine, Head of BO Payments, your mission is twofold: lead strategic initiatives impacting Cards, SEPA/SWIFT, Debt Collection, Local Payments, Logistics, and Controls, while leveraging your technical skills (SQL, AI) to improve monitoring, automation, and decision-making.

👩‍💻🧑‍💻 As a Project Manager - Banking Operations Payments at Qonto, you will

• Lead strategic & regulatory projects: Coordinate cross-team stakeholders (Ops, Product, Tech, Legal, Risk, Compliance) to secure clear owners and deadlines. You will own the end-to-end follow-up of Internal Audit and Compliance recommendations, anticipating blockers and ensuring sustainable implementation.

• Scale operations through data & automation: Use SQL and analytics tools (e.g., Metabase) to build dashboards and cohort analyses. You will partner with Ops Leads to identify bottlenecks, design automations, and explore pragmatic GenAI use cases to help the team work smarter.

• Support operational readiness: Ensure the Operations team is ready for new product launches. You will map impacts, update procedures and knowledge bases, and help design run-mode KPIs.

• Strengthen risk management & controls: Translate risk and audit findings into clear, pragmatic action plans. You will challenge existing setups with data to reduce manual checks, rework, and incident likelihood.

🤔 What you can expect

• Market/Team Context: You will work in a highly dynamic and fast-paced environment at the heart of Qonto's core business, directly impacting our ability to scale payment operations securely.

• Methodologies, how we work, and what we value: We value data-driven decisions, strict adherence to compliance, and a mindset of continuous improvement. We do not stop at "raising a flag"; we drive issues to resolution.

• Examples of successful projects: Launching new credit products (Deferred Debit Card), designing automated workflows, and implementing robust audit countermeasure action plans.

• Tools we use: SQL, Metabase (or similar BI tools), Notion, Zendesk, and our proprietary back-office tool (Forest).

🤝 About your future manager

You will report to, Justine, Head of Banking Operations Payments, who leads the team responsible for ensuring smooth and secure payment operations across all Qonto markets. Your manager brings extensive experience in banking operations and control frameworks, and is committed to building a robust, scalable control environment while developing team members' expertise.

🏅 About You

• Experience: You have 3-5+ years of experience in Operations, Business Operations, Project Management, Consulting, Data, or Product, ideally within a financial services, fintech, or payments context.

• Project Management Mastery: You excel at structuring work, aligning diverse stakeholders, driving timelines, and following up until absolute closure.

• Data & Technical Skills: You have solid SQL skills (confident writing/adapting queries and building simple dashboards) and make data-driven decisions to translate insights into actions.

• Operational Rigor: You maintain high standards regarding operational risk, compliance, and documentation. Experience in internal control, audit follow-up, or regulatory projects is a strong plus.

• Languages: You are fluent in French (spoken and written) to communicate clearly and concisely.

• Bonus points: Experience in specific payment areas (Cards, SEPA/SWIFT, Debt Collection), familiarity with Forest-like back-office tools, or pragmatic exposure to GenAI tools (prompting, retrieval, summarization).