Customer Loyalty & Community Builder 🇫🇷

Qonto

ParishybridCompetitiveAdded 1 month agoPermanentRemote: Hybrid

English Required Marketing & comm - france 🇫🇷Growth

Qonto·Paris

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Customer Loyalty & Community Builder 🇫🇷

Qonto

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Our mission and customers

Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.

Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.

Our journey

Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.

Our beliefs

We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.

We've built a discrimination-free hiring process because we believe the best teams are built on merit.

AI at Qonto

We see AI as a catalyst for our success.

We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.

We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.

Already pushing AI limits? You'll fit right in.

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🔒 Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)

⭐ Mission:

Join us as a Customer Loyalty & Community Builder for our French Market to strengthen brand attachment among our 600,000 satisfied customers. Your goal is to turn our satisfied french clients into brand advocates and make them feel part of something bigger.

⚡ Impact:

In this role, you will work closely with Delphine (Head of Marketing FR), and will create experiences at scale through different levers, in order to increase word of mouth and make Qonto customer experience shine on social media platforms.

👩‍💻🧑‍💻 As a Customer Loyalty & Community Builder at Qonto, you will:

Design scalable experience for a large base of satisfied customers through different levers (CRM, events, community, ambassador program, goodies, videos...) - and even for busy entrepreneurs who do not have time to join a community.
Build an "à la carte" involvement model for clients who do want to engage (e.g. product feedback, referrals/affiliate, testimonials & social content, event co-hosting)
Leverage and grow our two key communities: the Ambassador Program with over 1,000 members and StrongHer, our community for women entrepreneurs
Run experiences and events (online and onsite, including in regions) that create strong Brand moments
Amplify social proof by turning client experiences into high-performing content on Qonto and clients' channels
Partner with Brand, Social, CRM, Product and Customer teams to ship cohesive experiences end-to-end and measure impact

🤔 What you can expect:

Market Context: Create a new engagement function in France and scale it to a large client base
Team Collaboration: Work in a highly cross-functional environment (Brand, Social, CRM, Product, Customer Experience)
Methods & measurement: Mix creativity with strong execution, testing, segmentation and clear success metrics (engagement, advocacy, referrals, social visibility)

🤝About your future manager:

Delphine values autonomy and drive in her team members, encouraging hands-on approaches including writing campaigns and managing projects independently. She supports professional growth by fostering creativity and maintaining close client contact to inform strategy. With her background in marketing and customer engagement, Delphine brings strategic vision while giving you the freedom to build and execute your own initiatives in this new role.

🏅About You:

You have 5+ years of experience building customer engagement programs at scale (high volumes, strong operational rigor). Entrepreneurial or freelance experience is a plus
You know how to segment audiences and offer different ways to engage, from low‑effort to high‑commitment
You are creative and up to date on what works (CRM strategy, event formats, creator-led growth, social mechanics)
You are structured and reliable: logistics, timelines, budgets, stakeholders
You are comfortable being scrappy and hands-on, testing and iterating quickly
You are fluent in French and English

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searched for all along.

Our hiring process

- Interviews with your Talent Acquisition Manager and future managers (1 hour each)

- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

On average, our process lasts 20 working days - more information here on our candidate journey.