Head of KYCB Operations (Southern Europe)
Head of KYCB Operations (Southern Europe)
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Our mission and customers
Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.
Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.
Our journey
Founded in 2017 byAlexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.
Our beliefs
We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.
We've built a discrimination-free hiring process because we believe the best teams are built on merit.
AI at Qonto
We see AI as a catalyst for our success.
We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.
We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.
Already pushing AI limits? You'll fit right in.
Join us as Head of KYCB Operations - Southern Europe and lead the scaling of our operations across Italy, Spain, and Portugal. You will partner closely with our Managing Director - Southern Europe, senior leaders and cross-functional teams to replicate our successful regional structure and ensure we balance operational efficiency with strict compliance and superior customer experience.
👩💻🧑💻 As a Head of KYCB Operations (Southern Europe) at Qonto, you will
• Lead and scale the KYCB operations for three key markets (Italy, Spain, Portugal), adapting our global standards to local regulatory requirements.
• Manage and develop a team of Team Leads as an experienced manager of managers, driving high performance and supporting their continued growth and effectiveness in role.
• Drive operational performance to achieve ambitious targets across conversion, compliance (initial & periodic due diligence), and customer satisfaction.
• Partner with the Managing Director to align operational execution with the strategic growth goals of the Southern European region.
• Oversee BPO relationships and external partners to handle volume fluctuations and support the scaling of the Italian market specifically.
🤔 What you can expect
• Market Context: You will be joining at a pivotal time to replicate the organizational structure we successfully built in France and Germany, with a specific focus on the growth of the Italian market.
• Methodologies: You will work in a fast-paced environment that relies heavily on Lean management principles, visual management, and continuous improvement.
• Tools: You will use banking back-office tools such as Forest admin, traditional ticketing tools like Zendesk, and Notion for project management.
• Team: You will be part of a transparent, thorough, and caring team that values problem-solving and operational excellence.
🤝 About your future Manager
Your manager will be Tannia Alexandra Rojas Quiroga, our Head of KYC/KYB.
• Her path? Tannia has had an impressive journey at Qonto. She joined us in 2019 as a Customer Success Officer and rapidly evolved through the ranks-from Team Lead to Head of Customer Success-before taking on her current role as Head of KYC/KYB. Prior to Qonto, she spent over four years at b2s in various roles, rising to Production Manager where she led large teams and optimized operational performance.
• What she can bring to the team? Tannia is a quality-driven leader who excels at transforming standard procedures into engines for constant improvement. With a strong background and deep expertise in operations and coaching, she is passionate about developing her team members and empowering them to grow. Her approach combines a strategic vision for scalability with a hands-on commitment to operational excellence.
🏅 About You
• Experience: You have at least ~10+ years of total professional experience, with a minimum of ~3 years of experience managing people managers (not just individual contributors).
• Industry Knowledge: You have a strong background in Fintech or Payments, with deep expertise in KYC, KYB, and AFC (Anti-Financial Crime) regulations.
• Operational Skills: You have experience managing BPO (Business Process Outsourcing) partners and have successfully managed larger teams or scaled operations in a high-growth environment.
• Mindset: You are a structured problem-solver who takes ownership of complex topics and can navigate regulatory frameworks beyond just reading the rules.
• Languages: You are fluent in English and Italian. Proficiency in Spanish or Portuguese is a strong plus.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
Our hiring process
- Interviews with your Talent Acquisition Manager and future managers (1 hour each)
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
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