🎯 Your mission

At Playtomic we are looking for a candidate with an almost native level of English and experience communicating with B2B clients (experience managing Onboardings is a plus). The ideal person should be process driven, persuasive, and well-organized.

👩🏽‍💻 What you'll be doing

• Manage and process onboarding referrals and trainings.

• Contact each club within one working day using the approved onboarding email or message.

• Track the club's progress throughout the onboarding process.

• Conduct follow-up and organize online meetings to assist clubs in completing their onboarding checklist (including pre-opening offers, memberships, pricing, pre-opening holiday periods, etc.).

• Schedule and deliver training sessions for new clubs before their go-live date.

• Post-Onboarding Responsibilities (Longtail Clubs):

  • Provide additional 1:1 training sessions as needed.

  • Organize, invite clubs to, and deliver monthly webinars to present newly released features, explain their benefits, and demonstrate how to use them.

  • Analyze long-tail club activity and behavior.

  • Manage retention and engagement initiatives for long-tail clubs based on ongoing policy and data analysis, aiming to enhance their overall experience.

👥 Who you'll be playing with

You'll be working closely with and reporting to the Regional Manager. You'll be part of a wider team of Partner Success Specialists.

🦄 Our Ideal "Player"

• B2B Partner Success or Customer Care experience (2 years). Experience managing onboardings will be highly valued.

• Close to a native English

• Tech savvy: Experience with Hubspot, other CRMs, and expertise in Google Sheets

• Precision. Detail-oriented with a focus on high-quality delivery.

• Problem solver, highly organized, detail-oriented, and decisive

• Comfortable working in a fast-paced, high-growth, and high-performance organization

• Proactive, quick-witted, open, sales skills, self-starter with an appetite to learn

🤓 Extra points

• Experience doing B2B Onboardings and trainings.

• Experience in the padel/tennis industry.

• Experience with Hubspot is a plus.
  

🤝 What's in it for you

• Salary: Depending on experience, to be discussed in the meeting with People Team

• Budget for personal training

• Holidays according to the country based + day off on your birthday + 2 days off for Wellness days in August.

• 1 additional day off per year worked.

• Perks related to the brand and our sponsorship agreements

• Summer work schedule (July-August 7h/day Monday to Friday)

• Languages Classes
  

➡️ Our hiring process

Last, and for you to start warming up, we want to show you what our process looks like:

• People Interview - cultural fit + conditions of the offer

• Final Interview with Regional Director and Team member
  

👉🏼 About PLAYTOMIC 🎾

We're the world's largest racket sports app, facilitating court bookings, player connections, and community engagement. With trust from investors globally, we're leading the charge in sports digitalization, with a diverse team spanning the globe.

👉🏼 Take a look to our candidate playbook!