Amenitiz is a fast-growing hospitality SaaS company that provides an all-in-one management platform for independent hoteliers and property owners. Founded in 2017, the company offers a comprehensive suite of tools including a website builder, booking engine, and channel manager designed to help small hospitality businesses digitize their operations and increase direct bookings. Headquartered in Barcelona, Amenitiz has established itself as a major tech hub in the city, attracting a diverse, international workforce. The company is particularly relevant for international professionals due to its multilingual environment and frequent hiring for market-specific roles across Europe, offering a vibrant startup culture and professional growth opportunities in one of Spain's primary tech ecosystems.

Founded in 2017 in Barcelona by Alexandre Guinefolleau, Emmanuelle Guinefolleau, and Frédéric Robert to simplify technology for independent hoteliers. The company has since raised over $30 million in Series B funding to expand its presence across the European market.

Customer Onboarding Specialist - Spanish & Italian

Amenitiz

Requirements

You are a native Spanish speaker with outstanding communication skills in English, and you are fluent in Italian.
You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
You are curious, proactive, and comfortable asking for support and feedback.
You are empathetic, customer-oriented, and able to adapt your communication style to different people.
You are organized, reliable, and motivated to learn and grow in a team environment.
You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Benefits

Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we've got you covered.
Stock options - Be a part of our success with real ownership in Amenitiz.
Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
Fuel your curiosity - We'll buy you ANY book you want, plus we've built an inspiring library to keep your learning on track

Original Advert

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

About the role

As a Customer Onboarding Specialist, you'll be one of the first people our customers interact with after joining Amenitiz. You'll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You'll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission

Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

About you

You are a native Spanish speaker with outstanding communication skills in English, and you are fluent in Italian.
You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
You are curious, proactive, and comfortable asking for support and feedback.
You are empathetic, customer-oriented, and able to adapt your communication style to different people.
You are organized, reliable, and motivated to learn and grow in a team environment.
You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our Benefits

Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we've got you covered.
Stock options - Be a part of our success with real ownership in Amenitiz.
Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
Fuel your curiosity - We'll buy you ANY book you want, plus we've built an inspiring library to keep your learning on track