Customer Support and Payments Specialist

OLX

Poznań, PolandhybridCompetitivePermanentRemote: Hybrid

English Required Operations OlxAdded today

OLX

·Poznań, Poland

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Customer Support and Payments Specialist

OLX

Benefits

What do we offer?

A dynamic and collaborative work environment.
Opportunities to work with cross-functional teams and develop your expertise in payments and customer support.
A chance to contribute to process improvements and impactful projects.
Professional development in a global tech company with strong growth ambitions.
Hybrid schedule, mixing work from home and work from the office.
Rich package of benefits (annual bonus, health insurance, flexible benefits).
Open selection of training e-courses.

Original Advert

WELCOME TO OLX

We're building marketplace sustainable ecosystems that millions of people depend on every month - to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible.

We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win - and you get a culture that's ambitious, fast-moving, and built on trust.

Our brands - including AutoTrader, OLX, Otomoto, Property24, and more - are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.

Join OLX and see how far you can go.

We are seeking a dedicated Customer Support and Payments Specialist to join our team. In this role, you will provide comprehensive support for all payment and billing-related matters, ensuring a seamless customer experience and efficient financial operations. Acting as a key liaison between customers, sales teams, and internal financial departments, you will play a vital role in maintaining smooth operations and customer satisfaction.

What will you be responsible for?

Handle customer inquiries related to payments, invoicing, and billing.
Process financial documentation and verify account balances.
Support sales teams with payment-related queries and account management.
Assist in promotional campaigns and package modifications.
Manage refunds, invoice corrections, and debt collection processes.
Maintain accurate customer payment records and escalate complex issues when needed.

What will you need to be successful in this role?

Minimum of 2 years of experience in customer service or payments operations.
Hands-on experience with payment processing systems and invoicing procedures.
Very good command of English (at min. B2 level).
Strong knowledge of financial documentation and billing processes.
Familiarity with CRM systems and customer support tools.

If you are passionate about delivering exceptional customer support and have a strong background in payments and financial operations, we would love to hear from you!

Diversity, Equity and Inclusion at OLX

OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don't meet all the requirements - you may be just the right fit for this or other opportunities with us!

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