A little bit about Flanks 🚀

Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets-all in one place. 💼💡

Founded in 2019 and based in Barcelona, we've brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we're growing fast, and we're not stopping anytime soon! 📈🔥

What we stand for:

• People First 🤝 - our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.

• Keep Growing 🌱 - as the company grows, so should you. We're all about personal and professional development here.

• Think Twice, Act Once 🧠💭 - we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.

If you're looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you! 🎯✨

About the role 💼

As a Technical Support Specialist at Flanks, you'll be at the centre of keeping our platform reliable and our clients well-served. Sitting within the Product Team and reporting to Alejandro Sarda, you'll own the day-to-day support operations - managing client-facing incidents, driving SLA compliance, and maintaining the health of our data connections. This is a mid-level role with real ownership: you'll co-own the internal support backlog, coordinate across Tech, Finance Operations, and CRM to unblock issues, and contribute directly to the stability and responsiveness of our product.

What you'll do 🛠️

Here's what you can expect to work on:

• Own client-facing support operations end-to-end, managing incidents and requests from intake through resolution with clear communication and accountability.

• Ensure SLA compliance by prioritising and progressing tickets effectively, escalating when needed and keeping clients informed throughout.

• Monitor the health of data connections proactively, identifying issues before they escalate and triggering corrective actions in a timely manner.

• Co-own the internal support backlog, maintaining prioritisation based on business impact and driving steady progress across the teams involved.

• Coordinate with Tech, Finance Operations, and CRM to resolve dependencies, unblock issues, and keep resolution timelines on track.

• Track and report on operational metrics (SLA compliance, backlog trends, incident volumes) to support visibility and decision-making at the team level.

• Contribute to improving support processes and workflows, reducing operational noise and increasing the efficiency of how incidents are handled.

What we'd love to see 😍

• Solid experience in incident management - you know how to triage, prioritise, and drive issues to resolution without losing sight of the client impact.

• Strong problem-solving skills with a structured approach: you can diagnose ambiguous issues, identify root causes, and propose lasting fixes.

• Clear, professional communication with both technical and non-technical stakeholders - you know how to translate complexity into actionable updates.

• Experience managing and maintaining a support or operations backlog, with a track record of keeping things moving even when dependencies sit outside your direct control.

• Comfort working with monitoring and alerting tools to maintain platform health and flag anomalies proactively.

• Nice to have: background in fintech, wealthtech, or a data-intensive SaaS environment.

• Language Proficiency: Fluent in both Spanish and English; French is a plus 🗣️.

If this sounds like you, don't worry if you don't check every single box-we'll support your growth along the way. 🚀🙌

What we offer 🎁

• A full-time, permanent contract. 📃

• We offer what we think is fair compensation.

• A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona. 🏙️✨

• Flexible working hours and hybrid work options. ⏰

• Paid day off on your birthday. 🎂🎉

• Weekly fresh fruit, coffee, and tea on tap. 🍎🍵

• Friday happy hours after our all-hands meetings (totally optional, of course!). 🍻🥳

• Team-building events to bond and have fun. 🎈🤝

• Health insurance and flexible compensation with Alan. 🏥💸

• A digital canteen, thanks to Nora Real Food, subsidised at 50%. 🍽️😋

• A yearly training budget to keep growing. 📚📈

The hiring process ⚙️

1. Send us your CV, cover letter, etc. 📧

2. You'll have a chat with our People Business Partner, Nicolás Guilarte. 💬

3. A meeting with our Hiring Manager, Alejandro Sarda.

4. A technical discussion meeting with some of Flanks team members.

5. Any extra meetings you (or we) might need to iron out any questions. 🤔

6. We send you an offer! 💌

We aim to keep things moving fast-ideally wrapping things up in one to four weeks. ⏳💨

If this sounds like a good fit for you, we'd love to hear from you. Don't hesitate to send us your CV and/or cover letter. ✉️🤗

At Flanks, we believe in fostering diversity and inclusion across everything we do. We're proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status. 🌈💼

Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices. 💙