What's the job?

As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups.

You'll report to the Assistant Commercial Director & Commercial Director.

Your day-to-day

* Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events).

* Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards.

* Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events.

* Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders.

* Follow up on group payments, deposits, and invoicing in line with hotel policies.

* Monitor compliance with contractual deadlines and cancellation policies.

* Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details.

* Conduct site inspections with prospective clients and attend planning meetings.

* Maintain the highest service and hospitality standards in line with a five-star property.

* Achieve personal and team goals as assigned.

* Maintain group blocks, rooming lists, and reservations in the system.

* Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients.

* Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines.

* Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings.

* Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.

* Support the Director of Sales in commercial strategies and group acquisition campaigns.

Qualifications & Skills

* Bachelor's degree in hospitality or related field.

* Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment.

* Must be fluent in local language and English, additional languages will be highly valuable.

* Experience with entertainment groups will be highly valuable.

* Strong communication and negotiation skills.

* Excellent organizational skills and attention to detail.

* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

* Ability to work and manage multiple projects simultaneously.

* Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar).

What to expect from us

* Discounted international room rates.

* Room for professional growth in one of the largest hospitality companies.

* Training programmes and access to IHG's training tool.

* Meals whilst on duty.

* Private health insurance discount.

* Kimpton Benefits: our platform with exclusive discounts for employees.

* Cool work environment and lots of fun