Responsibilities: Maintain and update web pages, product descriptions, images using our Content Management System (CMS) to ensure accurate and engaging content, and adherence to brand guidelines; perform basic copywriting and image editing as needed. Translate business needs into clear user stories and acceptance criteria, and maintain the backlog for website initiatives. Plan, execute, and manage User Acceptance Testing (UAT); raise defects, track resolution with IT, and validate fixes. Conduct Build Verification Testing (BVT) on production releases across browsers, operating systems, and devices; obtain sign-off before go-live. Monitor, analyze, and report on website performance and usage using Google Analytics (GA4); generate actionable insights and present recommendations to stakeholders. Assist to enhance user experience through A/B testing and other optimization methodologies; implement changes to improve conversions and online leads. Ensure accessibility, responsive design, page performance, and basic SEO practices are incorporated into all web initiatives. Maintain data privacy and regulatory compliance in all web activities; secure appropriate approvals for content and functionality. Coordinate incident response for website issues; troubleshoot with IT/vendors. Maintain thorough documentation, including site architecture, content inventories, test plans, release notes, and operating procedures. Qualifications: Bachelor degree in Business, Information Technology, Marketing or relevant disciplines 1-2 years related experience in website management, digital analytics, or A/B testing analysis, with foundational Agile knowledge is preferred Have basic understanding of content management system; Strong analytical capabilities and learning ability, can quickly adapt to deal with new disciplines and projects and dig deeper into relevant business and IT knowledge Good spoken and written English and Cantonese Strong communication skills for navigating through business requirements, ability to involve others in discussions of alternatives, asking for their suggestions and steering them to a mutually acceptable position Multitasking and feeling comfortable to manage multiple projects at any time Able to work proactively and under pressure against multiple deadlines Eager to learn on the job and flexible to adapt to new tools and technology Good team player to work in a diverse team as well as collaborate cross-functionally About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.