Shape the Future of automation and AI-Driven Customer Solutions Join AXA Partners in Ostrava and help shape the future of digital assistance. As a System Automation and AI Specialist, you will design and optimize automations, voicebot and chatbot solutions that enhance customer experience while improving operational efficiency. What you'll be doing: Analyze and propose voicebot and chatbot solutions to improve customer satisfaction and operational efficiency Design, test, and optimize conversation flows for digital chat and voice assistants Monitor system performance and customer interactions to continuously improve outcomes Train and optimize AI models to ensure high-quality responses Evaluate current solutions and implement improvements to increase efficiency and potential savings Analyze client behavior and recommend adjustments Collaborate with internal teams, external suppliers, and the Data team on system integration and development Participate in the implementation, testing, and documentation of new automation solutions What you'll bring: Minimum secondary education Fluent Czech or Polish and English (B2 level or higher) Strong PC skills and good knowledge of MS Office Understanding of process automation, digital transformation, or business process automation is an advantage Strong organizational and communication skills Analytical and logical thinking Proactive, reliable, and customer-oriented mindset Ability to quickly learn new systems, workflows, and processes What we offer: At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 25 days of holiday Meal vouchers worth 150 CZK from the first day and restaurants near the company Flexible working hours Home Office (40% of the month) Smart-working contribution (750 CZK per month) Laptop & IT equipment for your home office MultiSport/SODEXO Flexi Pass card (500 CZK per month) Telemedicine - 24/7 online medical support for you and 5 family members Pension insurance (1000 CZK per month) Free annual travel insurance for Europe Free life insurance E-learning courses Great location in modern and pleasant offices in Ostrava (Nova Karolina) ... and much more (discounts at our partners etc.) To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. #LI_CEE Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)