• Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
• Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
• Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
• Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
• Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
• Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

• You are a native Spanish speaker with outstanding communication skills in English and Portuguese.
• You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
• You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
• You are curious, proactive, and comfortable asking for support and feedback.
• You are empathetic, customer-oriented, and able to adapt your communication style to different people.
• You are organized, reliable, and motivated to learn and grow in a team environment.
• You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we've got you covered.
• Stock options - Be a part of our success with real ownership in Amenitiz.
• Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
• Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
• Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• Fuel your curiosity - We'll buy you ANY book you want, plus we've built an inspiring library to keep your learning on track