• Technical: Knowledge of academic and administrative processes, U.S. educational sector legal regulations, and fluency in English and Spanish (oral and written). 

• Technological: Proficiency in MS Office and use of ICT tools.  

• Organizational: Leadership and decision-making ability, proactivity and results orientation, assertive communication, and conflict management. 

• Behavioral: Time management, ability to work under pressure, tolerance to frustration, adaptability to change, proactivity, agility, honesty.

• Experience in team management and coordination, with a minimum of 2 years in administrative and/or academic roles, preferably within a Registrar's department.

Job Responsabilities:  

• Sign and authenticate documents on behalf of the University. 

• Supervise and guarantee the proper registration of students in the University's information systems. 

• Maintain up-to-date information and documentation in student academic records, ensuring that all requirements are met for both admission and graduation. 

• Ensure that student academic records are accurate and always available in a timely manner. 

• Carry out analysis, forecasting, and distribution of daily and weekly workloads, as well as daily review of team performance indicators. 

• Guarantee attention to incidents and/or requests submitted to the area within the established timeframes, both for internal and external clients. 

• Represent the Registrar before accrediting bodies, different national regulators, and other spaces where required. 

• Compile statistical reports on enrollment, graduation, and other metrics as requested by other staff. 

• Ensure that enrollment processes, records, enrollment modifications, certifications, and all other processes inherent to the area are carried out under the parameters defined by the University. 

• Ensure that, at the local level, the graduation process and related activities are carried out in accordance with the University's standards. 

• Enforce academic policies and procedures, ensuring compliance with both internal regulations and external requirements. 

• Propose improvement actions for different processes. 

• Provide ongoing training and conduct individual performance follow-ups with team members.