Operations Manager - Global Home Sharing Platform

Teleperformance Spain
Teleperformance Spain
Barcelona, SpainOn-siteCompetitiveAdded 2 months ago

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About the Project

This is a highly strategic win for TP: a global brand, a scalable sales-driven model, and strong long-term growth potential. The program will focus on:

  • Host Acquisition: Recruiting new professional hosts across key EMEA markets through proactive outreach and onboarding.
  • Account Management: Optimizing existing host portfolios to improve listing quality, increase availability, and drive retention.
  • Supply Growth: Directly contributing to inventory expansion and revenue growth within our Client's ecosystem.

This initiative positions TP Barcelona as a leading EMEA hub for sales-focused programs and offers significant career growth opportunities.

As Operations Manager, you will play a pivotal role in ensuring the success of this strategic project. Your responsibilities will include:

  • Leading the operational team through pilot, training, and go-live phases.
  • Driving performance, KPIs, pipeline management, and quality standards.
  • Coordinating TP Global PMO, and leadership teams.
  • Implementing processes, reporting systems (Salesforce, Gong), and compliance frameworks.
  • Preparing the project for scale with repeatable best practices.

Requirements

  • Currently holds a Cluster Manager position or minimum 2 years of experience as Team Sales Manager
  • Proven historical data of leading high performing teams
  • University degree
  • C1 to C2 level of verbal and written English
  • Strong presentation, analytical and problem-solving skills
  • Demonstrated people motivation and development skills
  • Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
  • Strong written and verbal communication skills, proficient in business writing
  • Ability to work with multiple projects simultaneously in a complex environment
  • Experience in working in multilingual environments is a plus

Desirable Skills

  • Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
  • Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
  • Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
  • Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
  • Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
  • Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
  • Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
  • Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
  • AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
  • Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information

Benefits

This is a high-visibility, high-impact role with strong potential for advancement into Strategic Operations, Sales Delivery, and Partner Management.

Why Apply?

  • Full leadership of a new, globally visible account from day one.
  • Direct exposure to TP global leadership.
  • Opportunity to manage a fast-scaling program and shape its success.
  • Built-in expansion runway for rapid promotions and growth.
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