Team Lead Account Manager

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment.

You'll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution. 

This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy.

What you'll do:

• Team leadership and coaching
• Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
• Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
• Hold regular 1:1s with team members focused on performance, development and engagement
• Commercial performance management
• Drive team performance against net revenue growth, retention and upselling KPIs
• Monitor portfolio performance and identify opportunities to improve merchant engagement
• Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential
• Support Account Managers in developing strong commercial conversations with merchants
• Operational excellence
• Ensure balanced workload management across the team
• Identify skill gaps and implement targeted coaching and enablement initiatives
• Build a performance culture that rewards accountability, ownership and continuous improvement
• Cross-functional collaboration
• Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.

Your mission:

• Drive operational excellence and performance continuity
• Accelerate activation and revenue generation
• Strengthen cross-functional collaboration and process scalability
• Develop talent and reinforce a high-performance culture

What we're looking for:

• 4 to 6 years of experience in managing large accounts
• Strong leadership experience, managing high-performance teams
• Strong sales and upselling capabilities
• Excellent verbal and written communication skills In English
• Data-driven mindset with experience in monitoring KPIs and portfolio performance

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🥗 Restaurant tickets (Edenred)

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.