About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk.

We're looking for a Business Compliance Manager to support our Customer Support team. You'll sit within the first line of defence, working closely with Support teams to operationalise EU regulation in a way that drives good customer outcomes, beyond just technical compliance.

In this hands-on role, you'll translate regulatory requirements into practical, end-to-end support processes, acting as a connector between Support, Compliance, Legal, and Risk teams.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Operationalising EU banking and consumer regulations across customer support and complaints handling
• Translating regulatory requirements (e.g., PSD2, EBA Guidelines, complaints regulation) into practical support workflows
• Partnering with Support, Legal, Compliance, and Risk to implement regulatory changes
• Reviewing and improving support processes to ensure fair customer outcomes
• Identifying and managing regulatory and conduct risk within support operations
• Acting as an enabler to find, implement, and optimise compliant solutions that allow teams to move forward

What you'll need

• Experience in first-line compliance within banking, payments, or regulated financial services
• Expertise in applying EU regulations to customer support or complaints processes
• Previous examples of end-to-end implementation, not just regulatory interpretation
• A solid focus on the customer journey and outcomes
• The ability to work cross-functionally and challenge constructively

Compensation range

• Poland: PLN16,200 - PLN19,100 gross monthly*
• Lithuania: €3,600 - €4,500 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience