Kaizen Officer
Kaizen Officer
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Our mission and customers
Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.
Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.
Our journey
Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.
Our beliefs
We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.
We've built a discrimination-free hiring process because we believe the best teams are built on merit.
AI at Qonto
We see AI as a catalyst for our success.
We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.
We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.
Already pushing AI limits? You'll fit right in.
Join us as a Kaizen Officer to lead the transformation of continuous improvement at Qonto. You will shift Lean from theory to practice, building a scalable culture of operational excellence across our fast-growing organization. You'll be instrumental in embedding sustainable improvement practices company-wide and proving their measurable business impact.
👩💻🧑💻 As a Kaizen Officer at Qonto, you will
• Drive cultural transformation by empowering teams to raise the bar and deliver fast, high-quality results for our clients.
• Build and scale an Ambassador network, creating communities of practice that multiply your impact across all functions.
• Strengthen theoretical training in collaboration with the L&D team, then lead practical coaching that solves real problems identified in daily operations.
• Connect systemic dots across silos, applying strategic thinking to diagnose root causes and help teams drive lasting solutions.
🤔 What you can expect
• You'll join the People team as an integrated force that influences every level of the organization. You'll benefit from diverse expertise and resources to better support our Qontoers.
• You'll partner with former Kaizen officers now embedded in operational teams and collaborate with the L&D team to build a strong community.
• You'll work on multiple projects with leaders across all teams and see the real impact of your work.
• Paris-based, with quarterly travel to our European offices (Berlin, Milan, Barcelona). Hybrid work model with emphasis on in-person presence for team rituals and relationship-building.
🤝 About your future manager
Your manager will be Marjorie, Talent & Culture Director, leading Culture and Kaizen initiatives within the People team.
• 7 years at Qonto - understands our DNA inside-out and has a strong internal network to help you navigate the company.
• Played a critical role in scaling the organization - first leading recruitment, then transitioning to Culture and Talent Management as the company evolved.
• Hands-on leadership style - you'll have the support and guidance you need to make an impact from day one.
🏅About You
• Experience: Proven track record in Lean/Kaizen implementation at scale, preferably in hyper-growth or matrix organizations.
• Eager to Learn: Continuously seeks to deepen their expertise to empower Qontoers in serving our customers better.
• Change Agent: Ability to influence without authority, driving adoption across multiple functions and building champion networks.
• Applied facilitator: Track record of delivering actionable training programs and workshops that solve real operational problems.
• Systems thinker: Understanding of broader context, ability to deeply analyze situations without making biased shortcuts, to identify root causes, and design sustainable solutions.
• Languages: Fluent English mandatory, French highly appreciated.
Our hiring process
- Interviews with your Talent Acquisition Manager and future managers (1 hour each)
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
Application managed by Qonto