Frequently offers VIE (Volontariat International en Entreprise) contracts, which are ideal for young European professionals.
Highly international environment with over 30 different nationalities represented in the Barcelona office.
The Barcelona hub is a core part of their operations, focusing on international markets including Italy, Spain, and France.
Provides a structured onboarding process and a multicultural work culture suitable for non-Spanish speakers.
Offers a mix of technical, sales, and operational roles specifically targeting international talent.

Account Management & Operations - Internship - B...

Papernest

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Since 2015, papernest has transformed the way people manage their contracts, simplifying subscription, management, and switching through a single platform.

We have served more than 2 million customers in France, Spain, and Italy. Along the way, we have continued to invest in new vertical sectors, consolidating papernest as an innovative, competitive, and high-performance company in a rapidly growing market.

With over 900 employees, we are strengthening our position as leaders in the European market.

As an Account Management & Operations intern, you will be part of the Account Management & Operations team in Barcelona, collaborating in account management and operations for six months starting from July/August 2026.

Your responsibilities:

Management and monitoring of customer activation, partner needs, and incidents.
Manage communications with customers and partners by phone and email. Maintain and update customer data in the CRM system.
Coordination with the operations team to ensure service quality.
Preparation of sales reports and monitoring of performance KPIs.

Your profile:

Bachelor's or associate degree in Business Administration, Sales, or a related field.
Experience in an administrative or sales support position will be valued
Strong knowledge of MS Office tools
Proactive, well-organized, open to learning quickly, and with a goal-oriented mindset
Fluent Spanish (English and French are a plus!)
Experience with CRM tools (e.g., Salesforce)

What we offer:

Develop yourself in an international and inclusive environment: everyone has a place at papernest, and with more than 46 different nationalities, it is not uncommon here to start a sentence in Spanish and finish it in English or French!

💸 Compensation and agreements: Your talent deserves to be rewarded! Enjoy a monthly compensation of €800 during your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Additionally, with your papernest badge, you will have access to various partner services (restaurants, wellness centers, mobility...).

🍽️ Food: a healthy breakfast offered every Friday.

📈 Career Development: In our company, interns are not "photocopy and coffee" assistants. As a full member of the team, you are here to learn, but also to share your ideas and implement projects. You will be accompanied throughout your journey to maximize your skills and prepare for the future.

✨ Remote Work: enjoy 1 remote work day per week to optimize your concentration and efficiency.

Selection process:

A call with Carmen from the Talent Acquisition team (30 min)
Interview with Tim, Strategic Partnership Account manager (45 min)
A Business Case that you will present in a final interview with Tim (45min)

Are you interested in this challenge? 🙂

Then don't hesitate any longer, we are looking forward to meeting you! Regardless of your age, gender, origin, religion, sexual orientation, or disability, you have a place with us. Our selection processes are designed to be inclusive and our work environment is adapted for everyone.

We especially encourage female applications. Even if you feel you do not meet all the criteria set out in this offer, keep in mind that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will study your application very carefully, as parity and diversity are essential assets for our success.

Job Description

Desde 2015, papernest ha transformado la forma en que las personas gestionan sus contratos, simplificando la suscripción, la gestión y el cambio a través de una única plataforma.

Hemos prestado servicio a más de 2 millones de clientes en Francia, España e Italia. A lo largo del camino, hemos seguido invirtiendo en nuevos sectores verticales, consolidando a papernest como una empresa innovadora, competitiva y de alto rendimiento en un mercado en rápido crecimiento.

Con más de 900 empleados, estamos reforzando nuestra posición como líderes del mercado europeo.

Como Como Account Management & Operations, formarás parte del equipo de Account Management & Operations en Barcelona, colaborando en la gestión de cuentas y en las operaciones durante seis meses a partir de julio/agosto 2026.

Tus responsabilidades :

Gestión y seguimiento de la activación de clientes, necesidades de socios e incidencias.
Gestionar las comunicaciones con clientes y socios por teléfono y correo electrónico. Mantener y actualizar los datos de los clientes en el sistema CRM.
Coordinación con el equipo de operaciones para garantizar la calidad del servicio.
Preparación de informes de ventas y seguimiento de los KPI de rendimiento.

Tu perfil :

Licenciatura o diplomatura en Administración de Empresas, Ventas o campo relacionado.
Se valorará experiencia en un puesto administrativo o de apoyo a ventas
Sólidos conocimientos de herramientas MS Office
Proactivo/a, bien organizado/a, abierto/a a aprender rápido y con mentalidad orientada a objetivos
Español fluido (inglés y francés son un plus!)
Experiencia con herramientas CRM (por ejemplo, Salesforce)

Lo que ofrecemos :

¡Desarróllate en un entorno internacional e inclusivo: todos tienen su lugar en papernest, y con más de 46 nacionalidades diferentes, aquí no es raro comenzar una frase en español y terminarla en inglés o en francés!

💸 Retribución y convenios: ¡Tu talento merece ser recompensado! Disfruta de una compensación mensual de 800€ durante tus prácticas. Valoramos cada contribución y estamos comprometidos a ofrecer una remuneración atractiva por tus esfuerzos y dedicación. Además, con tu badge de papernest, tendrás acceso a varios servicios asociados (restaurantes, centros de bienestar, movilidad...).

🍽️ Comida: un desayuno saludable ofrecido cada viernes.

📈 Desarrollo de Carrera: En nuestra empresa, los practicantes no son asistentes de "fotocopias y café". Como miembro de pleno derecho del equipo, estás aquí para aprender, pero también para compartir tus ideas e implementar proyectos. Serás acompañado a lo largo de tu trayectoria para maximizar tus habilidades y prepararte para el futuro.

✨ Teletrabajo: disfruta de 1 día de trabajo remoto a la semana para optimizar tu concentración y eficiencia.