General Purpose

• To Maintain and reconcile information relating to trade debtors.
• Collections of monies owed to the business,
• Ensure that all company policies and procedures with regards to Collections and admin are adhered to, while actively living the corporate value system.

Responsibilities

• To produce and follow up on an age analysis report on a daily basis.
• Continuous telephone collections.
• To ensure all internal and external queries are resolved within 48 hours.
• To ensure correct coding of bank statement and allocation of funds.
• To facilitate the process of debit orders for payment of accounts.
• To ensure that all credit applications are timeously processed after approval by AR Manager.
• To ensure that credits are reduced on debtor's accounts.
• To follow up on outstanding debtors and to ensure customers stay within the terms allocated to them.
• To carry out any reasonable task which may be required from time to time
• Code bank statement in line with current process and procedures
• There should be a close liaison between the ARS and the sales department so that credit issues are resolved smoothly
• Checking customer's credit status
• Ensure that all transactions are compliant with Company's policies
• Handle disputed bills and negotiate to bring payment within the agreed terms
• Receiving of all relevant information for Upgrade, Downgrade and Change of packages from the Sales team.
• Loading of changes in contract onto the system
• Escalating any contracts outside set guidelines to the AM's and HOS's to resolve.
• Activating of all changes on the system and Attributing products on "Mange" to ensure product changes pull through to the website.
• Ensuring all billing are being Pro Rata as per activation of new products.
• Scanning/saving of all digital contracts/customer information forms into the appropriate folders on the Billing Drive
• To load all contracts for products outside of ERP system e.g. Call Tracker and ensure that passwords are sent to the Accounts Executive within the agreed SLA.
• Attending to all queries raised within Smarter track and resolve in the agreed SLA times.
• Cancellation of customers contracts - following appropriate process of agreed notification times for cancellation.
• Data maintenance - Updates and capturing of new data accurately and timeously
• Take due care when blocking, Unblocking and capturing of all data as revenue is high priority and impacts the business goals and objectives
• CRM and Billing import

Understanding

• An understanding of ERP accounting systems related to collections and Billing.
• Knowledge of Auto Trader Website
• Knowledge of the whole business structure with regard to authority levels
• Knowledge of Operations processes - Queries from External Client
• Good understanding of Marketing and Advertising.