ABOUT THE ROLE

The Junior Account Manager supports client relationships by assisting with daily account activities and ensuring the timely delivery of services. This role contributes to client satisfaction by compiling coverage monitoring analyses, preparing ad-hoc reports, and tracking key performance indicators. Working closely with senior team members, the Junior Account Manager helps analyze data, identify trends, and support reporting on client performance and market insights.

What you'll do:

• Compiling coverage monitoring analysis and producing ad-hoc reports focusing on different aspects of strategies implemented by the clients and cross-checking KPI results.

• Double check and enrich data accordingly to a specific project for an analysis delivery

• Creating best of coverage book by choosing and cleaning web images

• Designing and presenting the market overview analyses dedicated to the clients' performance against key competitors, providing valuable insights to boost their brand performances.

• Supporting clients with their day-to-day activities, including alert settings and updates on their Print, Web, and Social platforms.

• Delivering customer enablement training for best practice use of the DMR tools and platforms.

• Annually updating information for monitored publications in multiple countries.
  

ABOUT YOU 

Who You Are:

• Previous experience in customer-facing roles.

• You have the ability to perform within a fast-paced, multi-priority setting.

• You are a customer-first mentality; the ability to empathize and build customer loyalty.

• You have strong critical thinking, analytical, and complex problem-solving skills.

• You are a highly motivated, "do-er" with a strong sense of collaboration, ownership, urgency, and drive.

Extra Credit:

• You have experience working in the Fashion, Luxury or Beauty industry.

• You have exposure to global customers and an understanding of international markets

• You have experience with delivering on-site training and webinars strongly preferred.
  

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

ABOUT THE ACCOUNTS TEAM

The Accounts department is responsible for creating strong long term relationships with customers. The Accounts team works diligently to retain the client's business as well as identifying new business opportunities among existing customers. The mission is to showcase the great value and power our suite of products, services and insights can bring to the marketing departments behind the world's biggest and best Fashion, Luxury and Beauty Brands.

OUR RECRUITMENT PROCESS

1. Intro Call 

2. Meet & Greet 

3. Skills Assessment 

4. Culture Fit Interview 

WHY YOU'LL LOVE LAUNCHMETRICS

We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.

OUR COMMITMENT 

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you'll be meeting with know.