What You Will Need

• Minimum 5 years experience in SaaS project management and client onboarding
• PM qualifications (Agile, PMP, Prince2) is a plus
• Strong written and verbal communication skills; business fluency in English
• Strong time and task management skills are a must
• Strong at Communication with Internal & External Stakeholders
• Delivering projects in a timely and qualified manner
• Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
• Understanding of webhooks and API
• Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
• Experience with other CRM, ERP / Marketing Automation platforms as an advantage

What You Will Do

• Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
• Collaborate with internal technical resources to empower and train customers to use Insider One’s platform and powerful features as efficiently as possible.
• Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider One, to understand their business and technical goals for using Insider One.
• Help drive early adoption, setting KPIs and success metrics for ROI.
• Advocate customer business use-cases to product development
• Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
• Enhance customer experience during onboarding by designing and continually improving processes and materials.
• Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
• Responsible for establishing client’s trust and confidence in Insider One platform
• Help drive early adoption, setting KPIs and success metrics for full ROI attainment
• Where necessary, coordinate effectively with client agencies and third parties to drive desired outcomes
• Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition to the Customer Success & Support teams
• Where applicable, coordinate with the development team to ensure the custom development is up to standard and meets client expectations
• Understand and document client stakeholder roles within an account to ensure smooth & successful transition to the Customer Success Manager team after onboarding
• Own project and assume responsibility for successful project implementation while working closely with internal and external stakeholders
• Facilitate exceptional user-enablement training and workshops

What We Offer

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.

• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.

• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.

• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.

• Help build the team you want to work with and enjoy rewarding referral bonuses.

• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.

• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.