Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system - enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets - with no silos, blind spots or overload.

Born in Porto, Portugal, we're now a global company serving customers in 30+ countries and backed by top investors. But we're just getting started.

• We believe in ownership, collaboration, and meritocracy.

• We believe that only great teams build great products - and that includes our customers.

• We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life - for our customers, our team, and the broader community.

What are we building?

The success of our customers is our success. We take pride in the relationship we nurture with all of our clients and make sure that they are always fully supported: from early implementation to the day-to-day usage of their new maintenance management platform.

We are strengthening our Customer Care Team to provide excellent support to our customers, always taking their needs into account.

What will you do?

• Respond to customer queries in a timely and accurate manner, via email (tickets) and chat

• Identify customer needs and help customers use specific features

• Investigate technical issues, diagnosing and reporting bugs or product improvement opportunities to the relevant internal teams (especially Product and Engineering)

• Create and publish support and training articles for our knowledge base

• Effectively contribute to the achievement of the Customer Care team's goals throughout the internship, while developing interpersonal, technical support, and customer service skills to ensure maximum client satisfaction

Who are we looking for?

• Eligible candidate for an IEFP Professional Internship (6 months Internship)

• Academic Background in Languages and Foreign Literatures (level 6 or higher)

• Experience in Customer Support or similar roles, especially in SaaS/B2B (preferred)

• Excellent communication and problem-solving skills with a positive tone and empathy

• Team player - you'll be interacting regularly with customers, Customer Success, Engineering and Product teams

• Adaptable, responsible and multitasker

• Good time management skills

• Fluent in Portuguese (spoken and written), English (spoken and written) and Spanish (written)

• Ready to rock it out 🎸

What do we offer?

• The opportunity to learn and experience the Customer Success Team

• Flexible working hours and remote-friendly culture

• Modern office with everything you need, located in central Porto

• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus)

• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them

• Regular events to promote knowledge sharing and team engagement.

At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger - shaping our culture, our business, and the world around us for the better - and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.

Our code of conduct is clear: discrimination has no place here - whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.

"To be a source of a good life" isn't just a statement - it's our mission, and everyone is welcome to join us on that journey.