At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams to ensure effective delivery of collection processes and that standards are being followed
managing customer accounts and ensure a high level of service is provided at all times
identifying held orders and taking appropriate actions to resolve them in accordance with credit policy
effectively collaborating and communicating with the team in achieving team goals
participating in meetings with OpCo stakeholders and providing updates on the collection progress
supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards
regularly updating the Team Leader about developments and progress of collections opportunities and issues
driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
maintaing complete and up to date process documentation.

You are a good candidate if you have:

English language skills on a fluent level
experience related to Order to Cash/Customer Service area
strong communication and problem solving skills- experience with SAP and Excel systems
ability to deal with resistance
understanding of end2end Order to Cash process
experience in multi-national environment (incl. Shared Services Centres).

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At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.