3d ago
Rider Support – Internal Fleet (They/She/He)
Rider Support – Internal Fleet (They/She/He)
Requirements
Qualifications
2-3+ years of experience in Customer Support, Customer Service or similar roles
Experience working with CRM or ticketing tools (Zendesk, Salesforce, Freshdesk or similar)
Strong ability to manage high volumes of tickets with speed and accuracy
Excellent written communication skills in Spanish and English
Problem-solving mindset with the ability to identify root causes, not just symptoms
Experience in Operations, Logistics or fast-paced environments is a strong plus
Data-driven mindset comfortable identifying trends and proposing improvements
Autonomous, organized, and highly proactive profile
WHAT MAKES OUR RIDE UNIQUE?
🤝 Strong culture and non-vanilla personality
🚀 A true Talent House where you can grow fast
🌍 A company committed to being a force for good
We believe driven talent deserves:
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 💳 Discounts on transportation, food, and even kindergarten expenses.
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave, and office-based nursery.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Benefits
Additional Information
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Original Advert
Company Description
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
If you're here, it's because you're looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
🤝 Our strong culture and non-vanilla personality.
💪 A Talent House.
🤝 Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts
Job Description
As a Rider Support Specialist for our Internal Fleet, you will play a key role in ensuring an outstanding experience for our riders by managing support requests and transforming insights into operational improvements.
You won't just solve tickets - you'll identify patterns, detect pain points, and help us build better processes for our courier ecosystem.
THE JOURNEY
Manage and resolve rider support requests through our internal ticketing tool with speed and quality
Act as a key point of contact for internal fleet riders, ensuring a smooth and reliable experience
Identify recurring issues and escalate them with actionable insights
Proactively suggest and implement process improvements based on rider feedback
Collaborate with Local Ops and Fleet teams to optimize workflows and reduce friction
Monitor KPIs related to support performance (response time, resolution time, satisfaction)
Help build scalable processes to improve efficiency and rider experience
Application managed by Glovo