What you'll do

• Team Leadership: Recruit, train, and manage a diverse team of Analysts, Engineers, and Team Leads, overseeing the full employee lifecycle from hiring to performance management.

• Strategic Execution: Translate company-wide strategic objectives into actionable team goals, ensuring all technical milestones align with broader business needs.

• Resource & Capacity Planning: Proactively forecast resource requirements and manage team utilization to ensure high-efficiency delivery across all projects.

• Performance Governance: Establish and maintain robust metrics to measure team progress, implementation ease, and overall productivity standards.

• Operational Reporting: Provide regular, data-driven reports to executive leadership regarding team performance, service targets, and project results.

• Process Innovation: Lead the continuous improvement of project methodologies and internal tools, recommending policy changes to drive operational efficiency.

• Stakeholder Partnership: Collaborate with internal departments to refine communications and workflows, ensuring an exemplary service experience for both internal and external clients.

• Technical Escalation Management: Serve as the primary lead for technical escalations to Development, overseeing documentation, testing, and progress tracking through resolution.

• Coaching & Culture: Foster a culture of accountability by clearly communicating job expectations and providing ongoing coaching to develop team members' technical and professional skills.

What you'll bring

Education: Bachelor’s degree, college diploma, or equivalent professional experience in a related technical field.

Leadership Experience: Minimum 3+ years in a leadership role managing direct reports, with a proven ability to assess team strengths, provide constructive feedback, and drive professional development.

Technical Implementation: 3+ years of experience in software implementation or customer-facing technical services, specifically within a technology or SaaS environment.

Domain Expertise: 3+ years of hands-on experience with Emburse products (or equivalent enterprise platforms) and a deep understanding of the competitive landscape and integrated partner ecosystems.

Business Systems: Proficiency in administering CRMs, database-driven workflow tools, and financial management software to drive operational results.

Strategic Acumen: Ability to connect team-level objectives to global company goals, adjusting processes and making data-driven recommendations to executive leadership.

Stakeholder Management: Exceptional interpersonal skills with a focus on negotiation, diplomacy, and the ability to manage competing priorities from multiple internal and external stakeholders.

Communication & Presentation: Superb verbal and written communication skills, including proficiency with business productivity suites and virtual presentation software.

Culture & Values: A "learner’s mindset" with a commitment to continuous improvement and a track record of instilling core organizational values within a team.