Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.

At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.

Role Overview:

We are seeking a motivated Senior Cash Collection Specialist with 5+ years of experience. The ideal candidate will have strong financial knowledge, excellent problem-solving skills, and the ability to work independently while supporting and guiding junior team members.

Key Responsibilities:

• Manage and optimize the cash collection process with incorporating customer service skills.
• Develop strategies to improve collection rates.
• Resolve complex client queries and collaborate with Partners.
• Monitor KPIs and implement process improvements.
• Support colleagues and resolve complex cases.
• Ensure compliance with company policies with care of quality standards and service excellence.
• Collaborate with Local Finance teams and various stakeholders.

Requirements

• About 5 years of experience in cash collection Files.
• Advance English and German proficiency.
• Advanced attention to detail and analytical thinking.
• Strong teamwork and collaboration skills.
• Excellent organizational and time management abilities.
• Proficient in problem-solving.
• Advanced customer service and interpersonal skills.

Benefits

• Private medical healthcare provided by Medicover
• MultiSport card
• Benefit Cafeteria system
• Veterinary care for your pet provided by PetHelp
• Option to join a private insurance plan
• An additional day off for your birthday
• Tailored learning & development opportunities
• Hybrid work model with a modern office in Warsaw city center