Responsibilities

• Provide Level 1 and Level 2 technical support to internal users, helping resolve hardware, software, and basic network issues.
• Install, configure, and maintain laptops, workstations, and peripheral devices to support smooth daily operations.
• Manage user accounts, permissions, and access across systems, especially Google Workspace. Knowledge of Active Directory and Microsoft 365 is a plus.
• Support collaboration tools, security platforms, and business applications, while keeping incidents, resolutions, and procedures properly documented in the ticketing system.
• Assist with onboarding and offboarding activities, maintain IT inventory, and help ensure proper asset management.
• Follow IT security policies and best practices, and work closely with global IT teams on escalated issues.

Nice to Have

• Experience with Active Directory.
• Experience with Microsoft 365 administration.
• Experience supporting remote or distributed teams.
• Knowledge of ITIL practices.
• Experience with MDM tools such as Intune or Jamf.
• Basic scripting knowledge in PowerShell or Bash.
• Advanced English, both written and spoken, for communication with international teams.