At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

Customer Care Specialist - For people who think fast, care deeply, and love solving real problems

At Amenitiz, Customer Care is where great products become great experiences.

It's where customers truly understand the value of what we build.
Where every interaction is an opportunity to build trust.
And where your work has a direct impact - every single day.

We're looking for someone who is both empathetic and product-driven. Someone who enjoys understanding the day-to-day reality of hoteliers and property owners, and takes pride in helping them get real value from Amenitiz.

You're comfortable navigating digital tools, but more importantly, you know how to translate them into something useful, simple, and impactful for the people using them.

🚀 What you'll be doing

• Support customers across chat, phone, and email with clarity, empathy, and speed
• Solve real problems - not just answer questions
• Help hoteliers and property owners get genuine value from Amenitiz
• Translate product features into simple, practical solutions customers can actually use
• Spot patterns, think ahead, and help improve how we support and what we build
• Work closely with Product and Engineering to fix issues at the root

💡 What makes you a great fit

• You're naturally empathetic - you care about getting it right for the customer
• You're comfortable navigating digital products and enjoy understanding how they work
• You're a problem solver - you keep going until it's properly solved
• You're quick and resourceful - you think on your feet
• You're truly customer-oriented - not just in words, but in actions
• You communicate clearly, simply, and with intention

🌍 Requirements

• Native Spanish speaker with strong English and fluent French
• Experience in a customer-facing role (chat, phone, or email support)
• Experience with CRM or SaaS tools is a plus

🌱 What you'll get

• A role where your impact is immediate and visible
• A steep learning curve in product, communication, and problem-solving
• Close collaboration with Product and Tech teams
• A team that cares about doing things well - and getting better every day

🎁 Benefits