Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
Purpose of job
Amazon is seeking an experienced Base Build Maintenance (BBM) Manager to lead our maintenance operations team within AMOC (Amazon Maintenance Operation Center) This pivotal role will orchestrate maintenance activities across our worldwide portfolio of buildings and cold rooms from our central operations center, focusing on monitoring and predicting performance issues while planning maintenance activities and reacting to customer issues. The successful candidate will drive the BBM business strategy, lead a team of specialists, and drive continuous improvement in our processes.

Key job responsibilities
• Support the development and own the BBM and Refrigeration business strategies, setting a vision, roles and responsibilities, and clear goals for the team.
• Recruit, build, inspire, and motivate a team of escalation specialists, Refrigeration Specialist's, schedulers, and junior managers operating across multiple time zones.
• Implement Amazon people process ensuring development and professional growth for all team members
• Lead a robust meeting structure including daily stand-ups, shift handovers, and weekly business reviews to ensure seamless operational coverage, drive team alignment, and maintain high-energy performance across all time zones
• Serve as the main point of escalation for complex mechanical and refrigeration issues, facilitating cross-functional meetings and making key decisions.
• Establish and oversee ticket management processes, including SLA compliance monitoring, queue management, and escalation protocols
• Drive a culture of continuous improvement initiatives, identifying inefficiencies and implementing standardized solutions across regions
• Design and optimize end-to-end digital maintenance systems for remote monitoring of building infrastructure and cold rooms, including standardized workflows, documentation procedures, compliance tracking, and performance metrics
• Collaborate with category procurement and stakeholders to ensure productive contracts and SLAs are in place with vendors
• Develop and track KPIs specific to remote maintenance operations effectiveness