As an infrastructure support engineer, your daily responsibilities are integral to ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution.

Entry-level consultants jumpstart their careers with our First Year Experience program: A year-long program that starts with Thoughtworks University, an immersive three-week training, plus monthly sessions dedicated to specific topics. And it's important to call out that we consider tech talent from all walks of life. Whether you're a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working toward becoming a support engineer, you have the opportunity to grow in our community of passionate technologists.

Note that this role is hybrid and based in Bucharest with a required in-office presence of about 3 days per week. 

• Help with finding the root cause of incidents (RCA) and prepare reports to explain what happened and how to prevent it in the future.
• Assist in communicating with clients about incidents, answering their questions and explaining how issues are being resolved.
• Work alongside developers and service reliability engineers to improve the reliability of services by writing code for infrastructure and observability.
• Collaborate with development teams to document responses to different types of incidents and create runbooks (guides for handling common issues).
• Monitor how products and services are performing based on key performance indicators (KPIs) set by the business and take action when things go off track.
• Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems.

Technical Skills

Professional Skills

Learning & Development

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.