Niantic/Scopely encourages individuals to explore the world together, and Player Experience is there to support them throughout their entire journey.

Join the Niantic Player Experience team as an Analyst for T&S Operations. You will lead all aspects of enforcing Niantic policy, including third-party services, by identifying and addressing policy violations.

This role collaborates closely with global teams and cross-functional partners to develop and implement shared goals.

What You Will Do

• Assist in Moderation Operations: Support the moderation team in daily operations, helping ensure processes run smoothly and efficiently while adhering to established policies and SLAs.
• Address Blocking Issues and Provide Incident Support: Take charge of executive blocking issues and incident responses. Contribute to investigations of cases and assist in detailing findings and actions taken.
• Support Vendor Operations: Help our vendor management team with day-to-day tasks by offering mentorship on complex cases and ensuring consistent decision-making through quality checks.
• Be a Global Co-Worker: Partner and collaborate effectively with globally dispersed teams on projects, initiatives, and incident management. This also includes supporting the collection of requirements, feedback, and feature requests for moderation systems and tools.
• Track and analyze: important metrics such as volumes, SLAs, QC scores, and other key operational metrics to identify trends, uncover opportunities, and evaluate policy enforcement efficiency.
• Participate in Safety Meetings: Attend and contribute to Safety XFN group meetings, assisting with coordination and process refinement, as well as providing operational insights
• Facilitate Feedback Collection: Support the development of feedback loops with policy, engineering, and product teams to improve moderation processes and tools based on operational insights.
• Drive AI Enabled Operational Efficiency: Demonstrate strong understanding and responsible use of AI tools, including Codex, to automate repetitive workflows, enhance documentation quality, and improve internal tools and reporting processes, while maintaining sound judgment, data privacy standards, and strict policy alignment.

What We're Looking For

• Bachelor's degree in a relevant field or equivalent experience
• Experience: 1-3 years of experience in Trust and Safety, with a strong background in content moderation, incident response, and investigations.
• Child Safety Expertise: Extensive experience and in-depth understanding of child safety principles, policies, and standard processes in online environments. Ensuring compliance with regulations and safeguarding minors are top priorities.
• Bilingual in Japanese and English (minimum Business Level for each).
• Familiarity with data privacy regulations and compliance requirements.
• Proven experience in managing outsourced operations
• Strong leadership and team management skills
• Strong communication and interpersonal abilities
• Ability to work in a fast-paced and dynamic environment
• High attention to detail and strong analytical skills
• Demonstrated ability to responsibly leverage AI tools such as enterprise LLMs, AI translation platforms, and automation tools such as Codex to improve efficiency, analytical depth, and communication quality while maintaining policy and compliance standards

 

Bonus Points

• You have a passion for games
• You love being involved with technology

Please ensure that the resume/CV you attach is written in English.