Operations Manager - Contract Logistics
Operations Manager - Contract Logistics
Original Advert
What You Can Expect:
- Lead, coach, and develop a high-performing warehouse team, providing ongoing guidance, performance feedback, and growth opportunities to foster a positive and engaged workforce
- Oversee daily warehouse operations including inbound receiving, put-away, pick, pack, and ship functions to ensure smooth and efficient execution
- Monitor and manage key performance indicators across quality assurance, inventory control, space utilization, and floor productivity to drive consistent results
- Manage labor costs and operational expenses, implementing cost-saving initiatives while maintaining service quality and customer satisfaction
- Ensure all orders are processed and fulfilled accurately and on time, in accordance with contracted service levels and client expectations
- Develop, implement, and sustain standard operating procedures that support operational goals and meet contractual customer requirements
- Partner with leadership to identify opportunities for process improvement and implement best practices rooted in continuous improvement methodologies
- Identify operational errors and inefficiencies, conduct root cause analysis, and sustain corrective actions to prevent recurrence
- Leverage WMS and operational data to monitor workflow, identify bottlenecks, and make informed decisions that improve throughput and accuracy
- Support the recruitment, onboarding, and training of new staff, ensuring alignment with operational requirements and budgetary thresholds
- Collaborate cross-functionally with customer service and other internal teams to ensure seamless communication and execution of client requirements
- Maintain a clean, safe, and compliant work environment by establishing, enforcing, and continuously improving health and safety standards
- Drive a culture of accountability and performance by setting clear expectations, recognizing achievements, and addressing gaps constructively
- Champion our organizational values and culture in every aspect of daily operations, always leading by example
What You Bring:
- 5+ years of operational experience in a 3PL or contract logistics environment, with a proven track record of driving operational excellence
- Bachelor's degree in a related field or equivalent industry experience highly preferred
- Demonstrated experience leading continuous improvement initiatives, with working knowledge of Lean, Six Sigma, or similar methodologies
- Experience with Blue Yonder WMS is considered a strong asset.
- Strong analytical and problem-solving skills, with the ability to take initiative, think critically, and implement innovative solutions
- Proven ability to manage multiple priorities in a fast-paced, high-pressure environment with firm deadlines and shifting demands
- Exceptional attention to detail with a commitment to accuracy across all operational functions
- Strong interpersonal and communication skills, with the ability to effectively collaborate across cross-functional teams and all levels of management
- Comfortable working in a diverse, multicultural environment with a people-first mindset
- Self-motivated and capable of working with minimal supervision while consistently delivering results
- Flexible and responsive to ad hoc requests and off-hours operational needs as required
- Willingness to travel domestically and internationally as business needs dictate
- Committed to upholding company policies, processes, and standards
Application managed by Rhenus Logistics