We are recruiting for a Key Account Manager within the Customer Solutions Team. The Key Account Manager is responsible for managing and developing strategic customer accounts within the road transport and freight sector. The role focuses on maintaining long-term client relationships, driving revenue growth, ensuring service excellence, and identifying new business opportunities within assigned key accounts.

At Rhenus, we believe everyone plays a crucial role. Whether you're driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn't just built by the company - it's shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

Main Duties:

• Develop an understanding of Rhenus products, services, and basic logistics processes.

• Handle inbound customer queries via phone, email, or portals

• Process orders, amendments, and cancellations

• Provide clear, accurate updates on orders, deliveries, or service issues by using customer KPI's

• Monitor order progress and flag risks early

• Manage expectations professionally and proactively

• Build trust through consistent, solution-focused communication

• Investigate service failures, delays, or discrepancies

• Liaise with operations, warehouse, transport, and planning teams

• Identify root causes and propose corrective actions

• Escalate issues appropriately when needed

• Maintain accurate customer records and system updates

• Ensure documentation is complete and compliant

Key Competencies:

• Strong attention to detail and a careful approach to data entry.

• A friendly, helpful attitude when dealing with customers and colleagues.

• Empathy and professionalism

• Reliability, punctuality, and a commitment to completing tasks on time.

• Clear communication skills

• An interest in logistics, customer service, and developing professional skills.

• Strong negotiation and relationship management skills

Skills and Experience:

• Strong Word and Excel skills.

• Math's and English GCSE