Digital & Process Innovation Assistant Manager - Road & Customers

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What You Can Expect:

Support the Digital Process Innovation Manager in delivering digital strategies and driving operational improvements within assigned domains.
Act as the domain owner for global processes, application solutions, and domain-specific application data.
Provide domain-level guidance to Master Data Management on operational data, excluding corporate-wide and cross-domain data.
Lead or co-lead process and system enhancement initiatives to improve operational performance and efficiency.
Define, develop, and maintain global Standard Operating Procedures (SOPs) to ensure process consistency, compliance, and operational excellence.
Identify and leverage optimal application capabilities to support business requirements and efficient operations.
Define, monitor, and manage key operational performance metrics with a focus on excellence and customer experience.
Collaborate closely with functional stakeholders to translate business needs into process improvements and digital solutions.
Partner with key stakeholders to capture and align business and customer requirements within the assigned domain.
Work with the Operational Excellence team to gather country-specific requirements, identify rollout gaps, and ensure integration into global domain processes and technologies.
Coordinate with the Master Data team to ensure accurate, consistent, and reliable data integration across applications.
Define and maintain clear ownership and sources of domain-specific operational data within applications, ensuring transparency for data objects linked to process execution.
Collaborate with IT project managers and development teams to prioritize and steer system and module enhancements aligned with domain needs.
Manage enhancement initiatives and Jira tickets end-to-end, including creation, prioritization, timeline tracking, and oversight of the development lifecycle.

What You Bring:

Bachelor's degree in Business, IT, Engineering, or a related field.
Minimum 3 years of experience in an Operational Excellence role or at least 5 years of operational and management experience in Road & Customer functions within freight forwarding, with a strong focus on quality management.
Strong analytical skills with a structured, data-driven approach to problem-solving.
Proven ability to understand the broader business context, balancing commercial and customer needs with internal operational priorities.
Strong stakeholder management skills, with the ability to align and influence stakeholders at all levels of the organization and across customer networks.
Demonstrated capability to manage multiple projects concurrently while leading cross-functional initiatives and driving continuous improvement.
High level of accountability with a results-driven mindset and strong ownership mentality.
Ability to build, develop, and lead a regional team, collaborating effectively with diverse cultures, roles, and regional backgrounds.
Resilient and confident leader who performs well under pressure and leads regional structures by example.
Professional proficiency in English; additional languages are an advantage.