About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for an experienced Training Specialist to conduct remote product training sessions. You'll create varied, engaging training materials and explain the most complicated things in the simplest way using your excellent communication and presentation skills.

Up for the challenge? Let's get in touch.

What you'll be doing

• Designing, delivering, and managing training programmes across all employee lifecycle stages (onboarding, career progression, etc.)
• Creating and maintaining learning materials (presentations, e-learning courses) using instructional design methods to drive effective learning
• Deploying learning methods, such as coaching, job-shadowing, and online training
• Identifying training needs through KPIs, job analysis, appraisal schemes, and consultation with business managers, and actioning on the outcomes
• Developing internal L&D processes to ensure efficiency of learning projects and plans
• Monitoring the success of learning plans through comprehensive results analysis
• Providing management with records of implemented actions
• Collaborating with key stakeholders on new product and process launches
• Contributing to team development through peer evaluations and coaching

What you'll need

• Fluency in English (C1 level or higher) both written and spoken
• Experience training or instructional design and training delivery
• 1+ years of experience in customer support, complaints, or FinCrime
• Experience with Google Suite and learning management systems (LMS)
• An great understanding of adult learning theory and training methodologies
• The ability to design, create, implement, and maintain effective training programmes and resources
• Exceptional presenting and coaching skills with a clear, simple, effective, and engaging manner
• Impeccable verbal and written communication skills
• Excellent time and people management skills
• Teamwork skills and a collaborative approach to learning
• Excellent troubleshooting and problem-solving skills
• Multitasking skills to manage several tasks and priorities simultaneously
• The ability to work in a fast-paced environment

Nice to have

• Experience in banking
• Experience in video and image editing
• Experience with data management tools, such as Metabase and Looker

Compensation range

• Poland: PLN8,300 - PLN8,700 gross monthly*
• Lithuania: €2,200 - €2,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience