Senior Director, AI/Enterprise Product Management
Senior Director, AI/Enterprise Product Management
Original Advert
ROLE SUMMARY
The Senior Director AI/ Enterprise Product Management is a critical role-central to the Pfizer Patient Services (PPS)teamand the next generation of our patient support technology ecosystem. This leaderis responsible foroverseeing Polaris, Pfizer's enterprise Patient Support CRM platform, which is essential to deliveringoptimalpatient experiences, enabling seamless care coordination, and ensuring operational excellence across PPS. In addition to guiding enterprise‑wide compliance and governance, this role willleadthe evolution of our CRM capabilities, integrating advanced AI, automation, and data‑driven intelligence to modernize how PPS supports patients andoperatesat scale.
ROLE RESPONSIBILITIES
This is a critical role,responsible forshaping thefuture of Pfizer'sPatientSupportServices technologyplatformsandensureseamlessintegration of technology into program operations. This leaderwill:
- Provide strategic leadership for the end-to-end integration ofPPS's CRM platform,demonstratingdeepexpertisein patient services, operational models, business processes, and evolving program design needs acrossBusiness Units
- Establish and govern a unified product requirements framework, ensuring that product roadmaps, requirement documentation, technical specifications reflectpatient support needs,treatment experiencestrategy, and long-term enterprise architecture, andare aligned to compliancestandards
- Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation
- Drive adoption and alignment with our overarching digitalecosystem,roadmaps,and strategy recommendations
- Maintain a centralized view of all product investments, capabilities, and performance metrics
- Drive data-informed product strategy,leveraginganalytics, research, user insights,andcompetitive analysis toidentifyopportunities, define product enhancements, andshape differentiated, user-centered digital experiences
- Serve as aliaisontoSenior Business Partners, providing regular updates on product progress, risks, and strategic decisions while cultivating strong executive buy-in and influencing cross-enterprise priorities
- Champion operational excellence and innovation, ensuring technology strategy proactivelyanticipatesevolving business needs, scalability requirements, and industry shifts across the patient services landscape.
- Build a high performing team, creating business plans and setting priorities to achieve business objectives and goals.Influence across multiple external and internal stakeholders. Lead and develop direct,indirectand cross-business team
BASIC QUALIFICATIONS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Bachelor's required; advanced degree (MBA, MPH, etc.) preferred
- 12+ years' experienceinCRMproduct management, digital platform leadership, or technology strategy, including driving adoption of complex, future-focused technology capabilities
- 5+ years of people management experiencerequired
- Understanding of AI and machine learning frameworks and libraries
- Demonstrated success in a highly fast-paced setting
- Ability to influence without authority, setting business direction, priorities, and action plans
- Strong project management, analytical,and organizational skills,with cross-functional teams of diverse colleagues
- Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
- Ability to overseeand guide the work of other colleagues to achieve meaningful outcomes and create business impact
- Commitment todevelopingand coachingothers
Other Job Details:
- Last Date to Apply for Job: March 17th, 2026.
- Ability to travel based on business needs
- Additional Location Information: New York, NY; Collegeville, PA; Lake Forest, IL
- NOT eligible for Relocation Package
- This position is hybrid and requires working onsite 2 to 3 days per week
- #LI-PFE
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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