5d ago
Voice of Customer (VoC) Program Manager (f/d/m)
nextbikeVoice of Customer (VoC) Program Manager (f/d/m)
Voice of Customer (VoC) Program Manager (f/d/m)
nextbikeBenefits
Make an impact: Work on projects that have a real impact – for you and those around you.
Work-life balance: Enjoy flexibility and culture: Work hybrid with focus time in the FlexOffice and at least two days of co-working at HQ. Fancy a change of scenery? Take up to 4 weeks of workation per year in another EU country.
Time to recharge: 30 days of holiday for your well-deserved rest. For a longer break, we offer the option of a sabbatical.
Cash on top: Your monthly SpenditCard for that extra boost when shopping.
VIP shopping: Exclusive deals and discounts on various brands through our corporate benefits network.
Body & Mind: We invest in your well-being (workshops, health checks & more).
Team spirit: We embrace flat hierarchies and a culture where every voice counts.
Global vibes: Work with colleagues from all over the world.
Nextbike for free: Grab a bike and stay flexible.
Original Advert
- You design and continuously evolve a scalable Voice of Customer framework tailored to a multi-city, bike-sharing environment
- You define how, when and where customer feedback is collected across the rider lifecycle (onboarding, rides, payments, issues, churn etc.)
- You analyze customer feedback from support interactions, survey, app signals and operational data
- You translate insights into clear, prioritized recommendations with defined business impact
- You partner with Product, Operations, Marketing and Customer Support
- You drive teams in implementing VoC driven initiatives and track outcomes
- You own the VoC tool stack
- You ensure data quality, consistency and accessibility
- You report progress to leadership
- You hold a Bachelor's or Master's degree in Business Administration, Marketing or a related field.
- You are fluent in German and English, written & spoken
- You bring extensive experience in Voice of Customer, Customer Experience, Customer Insights or related roles
- You have proven experience designing and running a VoC Program end-to-end
- You demonstrated experience applying agile project management and design thinking in cross-functional environments
- You bring strong analytical skills with the ability to link customer feedback/data to operational and commercial KPI
- You are used to work cross-functional in product-led organizations
- You have deep customer empathy paired with pragmatic business judgment
- You are able to influence decisions and drive change
- It's a strong plus if you have already experience in mobility, marketplaces, SaaS or consumer app-based business
Make an impact: Work on projects that have a real impact - for you and those around you.
Work-life balance: Enjoy flexibility and culture: Work hybrid with focus time in the FlexOffice and at least two days of co-working at HQ. Fancy a change of scenery? Take up to 4 weeks of workation per year in another EU country.
Time to recharge: 30 days of holiday for your well-deserved rest. For a longer break, we offer the option of a sabbatical.
Cash on top: Your monthly SpenditCard for that extra boost when shopping.
VIP shopping: Exclusive deals and discounts on various brands through our corporate benefits network.
Body & Mind: We invest in your well-being (workshops, health checks & more).
Team spirit: We embrace flat hierarchies and a culture where every voice counts.
Global vibes: Work with colleagues from all over the world.
Nextbike for free: Grab a bike and stay flexible.
Application managed by nextbike