Job Description

Business Services Specialist - Southern Cone

(Argentina, Chile & Peru)

Are you passionate about operational excellence and enabling compliant execution across markets? Join a leading research‑intensive biopharmaceutical company, where we are committed to innovation and improving patient outcomes worldwide.

As Business Services Specialist for the Southern Cone, you will play a key role in executing and supporting Business Services operations, ensuring harmonized processes, strong compliance, and continuous improvement. This role partners closely with Commercial, Business Practices, and cross‑functional teams to simplify operations, enhance performance, and support our patient‑ and customer‑focused mission.

Key Responsibilities

• Execute and support Business Services activities across Argentina, Chile, and Peru, following established processes and contributing to a harmonized operating model for promotional and non‑promotional events and activities.

• Independently manage assigned projects, initiatives, or workstreams, ensuring alignment with business strategy and timely, compliant execution.

• Perform operational activities in full compliance with corporate policies, applicable regulations, and internal procedures, ensuring accuracy and adherence to the company standards.

• Maintain effective and proactive communication with cross‑functional teams to support alignment of activities and compliant execution.

• Support the implementation of corporate initiatives related to process simplification, automation, and operational efficiency, in coordination with Business Practices and other relevant functions.

• Execute operational tasks related to the administration and ongoing maintenance of CRM and other systems supporting commercial operations.

• Support purchase order processing and related documentation to facilitate accurate and timely supplier payment management.

• Prepare, analyze, and support the consolidation of periodic reports on spend, market trends, team performance, and other relevant operational metrics.

• Provide high‑quality administrative and technical support to Commercial teams, enabling increased focus on patients and customers.

• Support activities aimed at strengthening culture of compliance, including participation in audit preparation and execution activities.

Qualifications Required

• Proficiency in Microsoft Office tools, particularly Excel and PowerPoint.

• Ability to adopt and effectively leverage digital tools and management systems relevant to the role.

• Strong verbal and written communication skills.

• Demonstrated ability to build effective interpersonal relationships and collaborate within cross‑functional teams.

• Strong organizational, planning, and prioritization skills.

• Action‑ and results‑oriented mindset, with a proactive and solution‑driven approach.

• Commitment to continuous learning, adaptability, and professional development.

• Resilience, empathy, and a collaborative mindset in a dynamic, fast‑paced environment.

• Strong critical thinking and analytical skills to support sound decision‑making.

• Proficiency in written and reading English.

Preferred

• Two (2) to three (3) years of experience in the pharmaceutical industry, preferably in marketing, commercial operations, or business management roles (e.g., Customer Services, Business Support, Business Administration).

Required Skills:

Accountability, Compliance Analytics, Compliance Monitoring, Compliance Program Development, Compliance Reporting, Compliance Tools, Compliance Training, Employee Training, Financial Compliance, IS Audit, Policy Implementation, Professional Integrity, Project Risk Assessments, Regulatory Communications, Regulatory Compliance, Regulatory Compliance Audits, Regulatory Strategy Development, Technical Documentation Management

Preferred Skills:

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/3/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.