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Customer Service Support (M/F/X) Majadahonda

Manpower España
Manpower España
Madrid, SpainOn-site€22,000 - €24,000Added 26 days ago
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This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Service Support (M/F/X) Majadahonda

Customer Service Support Majadahonda

Join a team where your work will have a direct impact on the drivers' experience and where you will find stability, flexibility, and the opportunity to continue growing professionally.

What you will find in this opportunity

✅ Permanent contract
You will join a stable project where you can develop your customer service experience with a long-term vision.

✅ Hybrid model after onboarding
During the first three months, you will work on-site to facilitate your training and integration into the team. From that point on, you will enjoy 2 days of remote work per week. This model may be adapted in the future according to organizational needs.

✅ Flexibility to organize your workday
One day a week you will work from 9:00 to 18:00 h. On the other days, you can choose your start time between 8:00 and 9:30 h, with a finish time between 16:30 and 18:00 h, promoting work-life balance.

✅ Competitive compensation
You will have a salary of €22,000 to €24,000 gross per year, in addition to an 8% variable compensation.

✅ A role with real impact
Every inquiry, incident, or claim you manage will contribute directly to providing an excellent experience for drivers and continuously improving the service.

✅ Location in Majadahonda
You will be part of a close-knit and collaborative team at our Majadahonda offices.

Your mission

You will be the point of reference to accompany and support drivers, offering close, agile, and resolute attention that generates trust in every interaction.

In addition to resolving incidents, you will identify opportunities for improvement that help the service continue to evolve and provide an ever-better experience.

In your day-to-day...

  • You will handle requests and incidents from drivers, offering agile and effective solutions.
  • You will manage the follow-up of inquiries and claims, ensuring clear communication and a satisfactory closure of each case.
  • You will detect opportunities for improvement and propose actions that contribute to further raising the quality of the service.

What will make you successful in this position

Enjoying helping people.
Your customer orientation and ability to build trust will ensure that every driver feels supported and finds quick solutions to their needs.

Bringing at least one year of experience in customer service.
This experience will allow you to manage inquiries and incidents autonomously and offer excellent service from day one.

Organizing your work effectively.
You will know how to prioritize tasks, follow up on cases, and maintain clear communication with different stakeholders.

Proficiency in Office 365.
Office tools will be fundamental to managing your daily activity in an agile and organized manner.

Basic level of English.
This will allow you to manage situations where it is necessary to use the language.

Having a High School Diploma, COU, FPI, or FPII.
This education will provide you with a good foundation to adapt quickly to the position and the team's processes.

Would you like to be part of the team?

If you enjoy providing excellent service, resolving situations with empathy, and being part of a team where your work has a real impact, we would love to meet you.

Apply now and take the next step in your professional career!

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Need a visa? No sponsorship mentioned, and this kind of work is rarely sponsored in Spain. See which routes exist