Claims Adjuster
Claims Adjuster
Original Advert
Purpose of the position
Responsible for handling cargoclaims.
Responsible for the management and administration of all claims filedGlobally.
Responsible for the coordinationwith local Front desk and guiding them with regards to claim handling.
Provide proactive,efficient,and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Group.
Providetechnical expertise and advice related to incidents, claimsmatterand loss prevention initiatives.
Key Tasks
Claims
Handling cargoClaimsas per the setguidelines.
Having a customer centric approach at the same time keeping in mind the legal requirement andclosingclaim within legal ambit
Establish appropriate claims handlingrelationshipin respective managementarea.
Assess and document factual background of claims matters; establish and update claimsfile.
Safeguard rights of recovery and drive recoveryactions.
Liaise with internal and external stakeholders,such as claimants (customer,recovery agents,lawyer,under writerand P&I)third party claims administratorsetc.
Enter and updatedataintheclaims data base(case management)according to corporateguideline.
Manage and settle claims matters in accordance with corporateguideline.
Provide advice and support toLocal claim deskrelated to anyclaim'smatters.
Keeping data qualityat toplevel.
Formulate,drive and/or support loss prevention initiatives.
Decision Making Authority
As per Organization guidelines
Function- / Market & Industry Knowledge /Domain Knowledge/ Process working/
Education:
Graduate from recognizeduniversity
LLB / LLM or MBA degree would be preferable
Experience:
Minimum of 2 years of working experience within Shipping, Logistics, Marinesurveyor,or insurance Industry.
Exposure to shipping operations preferable.
Experience in core claims handling (which includes independent claim settlement) will be an added advantage.
Special Skills (Functional/Technical):
Good Analytical skills.
The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.
Good Comprehension skills
Excellent team player
Well organized to carry out multi-tasks
Flexible with changes
Take ownershipand responsibilityof the job assigned
Eye for the details
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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